Weekend Concierge - Premier Living Facility

Position Overview: Join our team as a Weekend Concierge and play a pivotal role in maintaining the integrity and vibrant atmosphere of our premier living facility. Under the guidance of the Executive Director, this position requires managing various responsibilities with professionalism and a customer-first approach. Your main goal will be to ensure all residents and guests experience high-quality interaction and service throughout their weekend visits.

Key Responsibilities:

• Customer Service Excellence: Uphold the highest standards of customer service at all times. Ensure that all residents and guests feel welcomed, valued, and respected.
• Communication Hub: Efficiently operate a multiline telephone system to screen and direct calls, take messages, and provide information with courtesy and tact.
• Reception Mastery: Greet all guests and residents warmly upon entering the building; direct them appropriately and manage check-ins smoothly.
• Administrative Support: Handle clerical duties including scheduling appointments, sorting mail and deliveries, and preparing documents using word processing and spreadsheet software.
• Proactive Response: Address and resolve resident concerns swiftly; participate in the management of emergencies and unexpected situations with composure.
• Event Coordination: Oversee and run weekend activities, ensuring engaging and well-organized events for our residents.
• Safety and Maintenance: Monitor premises for any issues needing repair and communicate these to the relevant department; ensure all environments are safe and well-maintained.

Requirements:

• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Experience in a customer service or hospitality role is preferred
• Ability to handle emergency situations efficiently and calmly
• Familiarity with BILD sales systems is a plus

Our Offer:

• Competitive compensation
• A supportive and inclusive work environment
• Opportunity to make a significant impact on the quality of life of our residents
• Professional development and growth opportunities

This role is perfect for individuals looking for weekend work schedules in a dynamic and supportive environment. Your dedication will help create a memorable and luxurious experience for our residents.

Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.