Under the direction of the Community Relations Director, this position is responsible for ensuring that the programs and
services delivered are consistent with American House’s philosophy of Senior Living and that the highest quality of
customer service is provided for our communities, supporting their ongoing efforts to maintain and increase occupancy.

Hours are determined by the supervisor and can be subject to change at any time.

Essential Responsibilities and Duties:
• Ensure the highest quality of customer service is available for our residents.
• Ensure compliance to American Houses philosophy and hallmarks as well as all written policies and
procedures that govern the operation of the Sales and Marketing.
• Responsible for sales initiatives and community outreach.
• Support the Community Relations Manager in ensuring budgeted occupancy or higher is accomplished.
• Conduct prospective resident tours on an as needed basis.
• Monitor the marketing budget and communicate with the Community Relations Manager of any changes.
• Set, track, and accomplish goals on a timely basis for completed calls, mailings, leads generated,
appointments set, presentations, and closings as needed.
• Effectively track and cultivate all prospects utilizing the lead tracking software (You’ve Got Leads).
• Develop a rapport and positive relationship with prospective and current residents.
• Ensure model and respite apartments are well maintained at all times.
• Participate in productive sales and marketing strategies/functions.
• Participate in weekly occupancy focus calls as needed.
• Develop and maintain marketing relationships with publishers/advertisers.
• Administrative duties as needed including but not limited to:
o Support of Ambassador Program
o Ordering of supplies in conjunction with the Assistant Executive and Community
Relations Manager
o Inventory of vacancies and close/attrition documentation
o Weekly Vacancy report
• Coordinate with the Corporate Director of Marketing & Advertising as well as the Corporate Director Of
Sales on a regular basis.
• Support the Community Relations Manager in on-site events for referral sources and prospects as needed.
• Prepare for and perform welcome orientation with new residents including but not limited to:
o Direct contact and coordination with Maintenance
o Coordinate lease signing
o Communicate with the future residents all necessary information regarding their move
in
• Assess the competitive landscape and institute adjustments to the sales and marketing strategies in
response to meet changing market.
• Shop/tour all competitors on a quarterly basis via phone/e-mail and in person.

• Support the Corporate Director of Marketing & Advertising function with onsite collaboration, tracking, and
trafficking of advertising and promotion activities including print, digital, electronic media and direct
communication.
• Implementation of a variety of new business initiatives to drive sales/interest.
• Research and identify senior living industry trends as they relate to your community.
• Support the Corporate Director of Marketing/Communication on all social media platforms
• Remain educated through webinars etc. on our existing American House Sales Systems (APFM, YGL, Partner
Central, LeaseHawk, BILD).

Qualifications and Required Experience:
• Degree in sales and marketing or related field preferred.
• Minimum of 2 years of experience marketing/sales.
• Ability to manage a budget preferred.
• Excellent communication skills and a compassion for older adults.
• Must possess and maintain a valid driver’s license and current auto insurance

Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.