Help New Residents Feel at Home From Day One

Are you a people-focused professional who enjoys building relationships, creating exceptional customer experiences, and making a meaningful difference in the lives of older adults? We are seeking a compassionate and organized Move-In Coordinator to join our senior living community.

In this role, you'll be responsible for coordinating the resident move-in process from start to finish while supporting community marketing, outreach, and sales efforts. You'll play a key role in ensuring new residents and their families experience a seamless transition and warm welcome into our community.

Why Join Us?

• Meaningful work that positively impacts seniors and their families
• Collaborative and supportive leadership team
• Opportunity to build relationships in the local community
• Dynamic role combining customer service, sales support, and resident engagement
• Growth opportunities within a respected senior living organization

Key Responsibilities

Resident Move-In Coordination

• Coordinate all aspects of the resident move-in process
• Ensure apartments are move-in ready and meet community standards
• Welcome new residents and review community services, including dining, activities, housekeeping, and transportation
• Ensure residents understand the Life Enrichment calendar and available programs
• Coordinate with housekeeping and other departments to support a smooth transition
• Conduct follow-up visits with new residents during their first week to address questions and concerns

Sales & Marketing Support

• Develop positive relationships with prospective residents and families
• Assist in implementing community marketing and sales initiatives
• Support networking and community outreach efforts
• Provide community tours to prospective residents when needed
• Maintain model apartments and presentation areas to community standards
• Communicate marketing, sales, and occupancy updates with community leadership

Resident & Family Engagement

• Send personalized cards, notes, and communications to prospects and residents
• Foster a welcoming, caring, and service-oriented environment
• Promote resident satisfaction and positive community experiences

Administrative Responsibilities

• Complete reports and documentation accurately and on time
• Maintain organized records and follow established policies and procedures
• Perform other duties as assigned

Qualifications

• Excellent communication and interpersonal skills
• Genuine compassion for older adults and a commitment to exceptional customer service
• Strong organizational and follow-up skills
• Ability to build rapport with residents, families, and prospects
• Professional, positive, and team-oriented attitude
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver's license required

Preferred Qualifications

• Experience in senior living, healthcare, hospitality, customer service, sales, or community relations
• Experience coordinating events, move-ins, customer onboarding, or resident services
• Familiarity with CRM systems and lead management processes is a plus

Physical & Work Requirements

• Ability to walk throughout the community and conduct tours
• Ability to occasionally lift and carry materials related to community events and resident move-ins
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Apply Today

If you're passionate about helping seniors, enjoy building meaningful connections, and thrive in a role that combines resident support with community outreach, we'd love to hear from you. Join our team and help create a welcoming experience for every new resident who calls our community home.