SUMMARY: Under the direction of the Senior Vice President of Sales and Marketing, this position is responsible for ensuring that the programs and services delivered are consistent with American House’s philosophy of Senior Living and that the highest quality of customer service is provided for our communities, supporting their ongoing efforts to maintain and increase occupancy.   Candidates must reside in one of the following states: Illinois, Michigan, Ohio   ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned as needed. - Motivate and energize team to make proactive decisions in all communication with prospects and referral sources - Participate in the sourcing and interviewing of our Community Relations Directors - Generate sales ideas and determine best way to drive traffic with the Marketing/Advertising department - Manage relationships with corporate referral agencies (i.e. A Place for Mom, com, etc.) - Train new CRD's on the sales & marketing playbook - Train and support on-site teams in sales closing and outreach relationship building using the American House Sales & Marketing Playbook, and utilizing lead tracking software (Yardi) - Provide one on one sales coaching through weekly coaching calls and analyzing weekly occupancy reports - Perform weekly regional Focus Calls for under-performing properties with RDO's, Community Relations Directors, Executive Directors - Collect and manage quarterly marketing plans for each community - Collect and manage bi-annual competitor analyses by building and compile/manage bi-annual analyses by county including new development areas - Manage the positioning of all communities (including new developments and acquisitions) with Marketing team in terms of branding, marketing, and advertising - Research and identify senior living industry trends as they relate to your department - Conduct a 20 minute training session on current American House Sales Systems issues at each Executive Director meeting - Coordinate with operations team on managing budgeted sales and marketing expenses for each community in the region - Travel to various locations and attendance at identified corporate meetings is - Maintain and/or increase occupancy and revenue through outreach sales training and relationship       QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.   - Degree in sales and marketing or related field preferred - Five years minimum experience in leasing with proven success - Ability to manage a budget - Sales management experience preferred - Excellent communication skills and a compassion for older adults - Must possess and maintain a valid driver’s license and current auto insurance   LANGUAGE SKILLS: Ability to read, analyze, and interpret facility forms, signs and product instructions. Ability to speak clearly and interpret verbal communication.   OTHER SKILLS AND ABILITIES: - High degree of interpersonal relationship skills - Strong organizational and time-management skills - Considerable initiative, judgment, and leadership skills - Telephone skills - Problem solving and logic skills - Computer skills   PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.   While performing the duties of this job, the employee is regularly required to stand, talk, bend, stretch, pull or push and lift items.   Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.    #INDHP

Life Enrichment Director Position Summary Under the general direction of the Executive Directoras well as the Corporate and Regional Life Enrichment Directors, primary responsibilities include, but are not limited to, enriching the lives of our residents through regular coordination and facilitation of community events.   Qualifications and Required Experience for Life Enrichment Director: - Degree in Recreational Therapy, Certified Therapeutic Recreational Specialist, or Certified Activity Director preferred. Experience may be substituted. - Extensive experience in a creative event management or activity planning role. - Excellent verbal and written communication skills with the ability to interact with a diverse group of team members, residents and family members - Positive attitude, enthusiasm and energy - Compassion for older adults - Extensive knowledge of current technologies - Experience working with individuals with dementia preferred - Working knowledge of the senior living industry preferred - Experience teach/training others and facilitating groups - Must possess valid driver’s license - Must be 21 years of age to obtain a CDL; must obtain a CDL license within 90 days of hire Primary Responsibilities for Life Enrichment Director: - Ensure the highest quality of customer service is available for our residents - Work in partnership with the Community Relations Director or sales team to participate in prospective resident visits - Perform the Resident Orientation with new residents (as specified in the Welcome Procedure) - Create programming for each month based on the Seven Dimensions of Wellness Model and incorporate all 7 experiences (Emotional, Environmental, Intellectual, Occupational, Physical, Social and Spiritual) from the model each day - Ensure all elements of all signature programs are executed - Manage and schedule all guest entertainers, speakers and outside vendors, including their communication, pay, setup/teardown, event requirements and event execution - Maintain direct line of communication to regional and corporate Life Enrichment team through required reporting - Foster positive long-lasting relationships with external organizations, vendors, venues and other contacts. - Promote all events/activities in such a way that all residents are aware of and encouraged to attend the programs offered each day - Develop, monitor and adjust work schedules to ensure adequate staffing to meet our service standards - Research and acquire new talent and entertainment for community events - Prepare monthly newsletter using the current program (Connected Living or Illustratus) - For those with Memory Care communities, lead the Love Is Ageless program ensuring My Life Story Walls are current and all other aspects of the program are being implemented  - Ensure the veteran’s Wall of Honor is up-to-date with current residents, if applicable - Use modern technologies to enhance the programs offered - Display proficiency with software applications, programs and tools used by American House for the Life Enrichment Director position - Responsible for Life Enrichment department petty cash and/or credit card, keeping a record of all cash receipts, expenditures and balancing on a monthly basis   - Responsible for communicating with the weekend manager-on-duty and any assistants/volunteers for all information regarding the schedule of weekend activities - Represent American House professionally at all community events - Maintain the Connected Living community screens and/or the main activity board  - Update the seasonal/holiday decorations throughout the community - Oversee transportation: schedule and provide transportation for group outings and personal appointments in collaboration with any additional drivers, assistants or volunteers - Create and manage outing sign-up sheets - Comply with American House’s mission and philosophy as well as written policies and procedures - Recruit and oversee friends and family members of residents who would like to donate their time or resources for the betterment of the community - Notify the Executive Director and other pertinent contacts of emergency situations - Report any areas/items in need of repair to the Executive Director, including any required maintenance or repair of the community’s vehicle(s) - Acquire and maintain CDL license, where required - Provide leadership and guidance for all Life Enrichment Assistants and volunteers - Complete all necessary paperwork for new volunteers - Obtain all necessary paperwork and records for any animals visiting the community - Place orders for all marketing materials in a timely manner - Follow established safety regulations and quality assurance procedures - Prepare to assist in the event of a crisis or natural disaster, whether with your community or a community in need in your region - Attend notable seminars and identify senior living industry trends as they relate to Life Enrichment - Please note: Other duties pertaining to Life Enrichment may be assigned as needed by the Executive Director or corporate team. Other Skills and Abilities: - Capacity to read, analyze and interpret facility forms, signs and product instructions - Ability to speak clearly and interpret verbal communication - High degree of interpersonal relationship skills   - Strong organization and time-management - Considerable initiative, judgment and leadership - Telephone and computer technology proficiency - Problem solving and reasoning abilities  

Do you have a strong desire to help others? We do too! Here at American House Senior Living Communities, we would welcome the opportunity to offer you work in a safe environment during a time when many people may be displaced.   Cook Position Summary: Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.   Primary Responsibilities for Cook: - Ensure the highest quality of customer service is available for our residents. - Responsible for knowing all information in the employee-handbook. - Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel. - Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director. - Responsible for maintaining sanitary conditions in dining room areas. - Responsible for overseeing the proper use of all dietary equipment. - Responsible for carrying out any emergency procedures required during shift. - Notes and reports areas or articles in need of repair. - Engage in prospective resident visits. - Maintain regulatory compliance where applicable. - Other duties as assigned by Culinary Director or Executive Director. - All Assistant Cooks must obtain and maintain a Serve Safe Certification.

Dining Room Server Position Summary Dining Room Servers assist with the overall functioning of the Culinary department by providing excellent customer service to our Residents, enriching the lives of those we serve, through innovative and creative culinary experiences! As a Server you get to do the things you love, presenting delicious food and developing relationships with Residents and your staff. You will train and develop your skills with your Team Members to cater to our Residents wishes and desires.   We welcome candidates from all industries, including restaurant workers recently displaced from their current job and anyone with a passion for providing great customer service. We provide excellent work hours and flexible schedules!   Dining Room ServerRequired Skills/Abilities: - Desire to impact others’ lives through excellent customer service - Ambition to develop relationships with our Residents - No prior experience needed; training provided - Minimum 16 years of age Dining Room Server Preferred Skill/Abilities: - Experience working with Seniors - Previous customer service experience - 2 – 3 years of experience of working in a commercial restaurant or club is preferred Duties/Responsibilities: - Providing our Residents with the highest quality of customer service - Responsible for communicating, interacting with, and observing our Residents - Responsible for taking Resident’s orders and serving Resident meals and beverages. - Set up and decoration of the dining room tables for mealtimes - Cleaning and sanitizing of the dining room, menus, kitchen, side-stations, and other areas as directed - Assisting with the preparation of beverages, snacks, desserts, salads, and condiments for service - Transports used dishes, waste, refuse and used linen to collection areas - Follows and completes daily task assignments, ensuring all work is completed properly - Notes Refrigeration temperatures - Learns and retains Residents names, special requests, and dietary restrictions - Assists with all special events and catering functions in a variety of areas throughout the community - Assists with plating and delivery of meals to remote locations or Resident’s rooms if requested - Other duties as assigned by Culinary Director or Executive Director

Business Office Manager Position Summary The Business Office Manager plays an integral role in upholding American House’s mission to enrich the lives of those we serve.  primary responsibilities include, but are not limited to managing the day to day operations of the Business Office.   Qualifications and Required Experience for Business Office Manager: - Ensure compliance to American House’s philosophy and hallmarks as well as all written policies and procedures that govern the operations of the Business Office. - Ensure employee files are compliant according to state license and regulations. - Handle workman’s composition claims. - Act as a strategic partner to business leaders and an advocate for the employees; serve as a consultant to management on Human Resources-related issues. - Manage all aspects of Unemployment Agency (MESC) filings and responses, Workers’ Compensation cases, including coordination with Campus Administrators as needed for effective case management. - Complete court-ordered forms in regard to child support, health care coverage and dental coverage. - Complete routine criminal history requests, including FBI fingerprinting when necessary. - Complete Employment Verifications – written and verbal. - Answer incoming telephone calls and perform secretarial functions. - Provide relevant, complete, accurate, and timely financial information to residents, responsible parties, administrative staff, American House staff, and insurance companies. - Maintain a file of copies of all charge slips, debits, credits, etc. issued to each resident. - Process and post charge slips to resident bills. - Prepare and mail resident invoices and statements. - Reconcile bank statements. - Perform functions of computer/data processor. - Prepare payroll, time sheets, etc. - Coordinate with employees and help them enroll in benefits through the HR Connection portal. - Post accounts payable and files and maintains AIP invoices. - Cash management of operation, resident deposits, and payroll account to ensure adequate balances are available to meet monthly obligations. - Preparation for monthly P&L process, posting adjusting journal entries as needed and review with the Executive Director and American House staff. - Submit recommendations to the Executive Director for budget completion, equipment, and supplies. - Maintain office supply orders. Primary Responsibilities for Business Office Manager: - Excellent communication skills and a compassion for older adults. - Must possess valid driver’s license. - A High School Diploma, an Associate Degree in Business or Accounting is desired. - Must be able to read, write, speak, and understand the English language.

Culinary Director Position Summary Enriching the lives of those we serve, through innovative and wholesome culinary experiences! Our Culinary Directors provide balanced nutrition through exceptional culinary experiences to our Residents and Guests on a daily basis. Culinary Directors are hands-on Chefs that are not only involved in the daily operation of the kitchen and dining room area, but also train, educate and coach their Teams to further their knowledge whilst ensuring quality and variety to their Residents. As a Culinary Director you get to do the things you love, creating nourishing and delicious meals and developing profound relationships with Residents and your Team.     Qualifications and Required Experience for Culinary Director: - Excellent culinary skills and the ability to execute a variety of menu items - 4 years experience managing, training, and scheduling culinary staff - 3 years experience managing kitchen budgets - 2 years experience in dietary/food services preferred - Prominent interpersonal relationship skills - Evident problem solving and logistics skills - An open, positive and engaging personality - Excellent communication skills and a pronounced compassion for the elderly Primary Responsibilities for Culinary Director: - Providing our Residents with superior restaurant quality meals and desserts - Active role in the creation, preparation, and presentation of Resident’s meals - Responsible for maintaining dietary operations to meet the monthly food, supplies and wage budgets - Responsible for the scheduling and posting of daily work assignments for culinary staff, insuring there are adequate personnel on duty for the preparation and serving of meals, while maintaining staffing guidelines - Responsible for maintaining and documenting proper/hygienic food handling techniques and the overall sanitation requirements set forth by the local Health Department for food service operations and its personnel - Responsible for interacting with Residents during meals to build personal relationships while assessing satisfaction levels - Working with Corporate Recruiters to source, interview, and hire qualified culinary staff - Ensure proper on-boarding of new Employees through documented Culinary Training program and three, monthly evaluations in person during the first 90 days - Leading the Culinary Team with fairness, discipline, and an inclusive working environment - Responsible for setting up food and supplies for special events in coordination with the Executive Director, Life Enrichment Director or Sales Department - Responsible for overseeing the proper use and maintenance of all Culinary equipment and reporting any equipment in need of repair or maintenance - Verifying daily, that Team members adhere to the grooming standards and are in proper uniform daily - Responsible for carrying out any emergency procedures required during shift - Partake in welcome orientations with new Residents and document any dietary requirements - Engage in prospective Resident visits - Maintain all regulatory compliance where applicable - Proficient with software applications/programs/tools used by American House for Culinary Director position - Responsible for the knowledge and enforcement of all information in the employee-handbook - Complies with other duties as assigned by Executive Director, or the Corporate Office - All Culinary Directors must obtain and maintain a Serve Safe Certification #INDHP

Wellness Director - Memory Care Position Summary:   The Wellness Director plays an integral role in upholding American House’s mission to enrich the lives of those we serve.  Our Wellness Directors supervise all Wellness team members.  This is a leadership position within the community and serves as manager on duty in the absence of the Executive Director.   Wellness Director - Memory Care Duties/Responsibilities: - Overall supervision of all Wellness team members, including but not limited to training, performance management, coaching, motivating, and evaluating. - Overall implementation, delivery, and coordination of resident services at the community. Directly supervises all employees of the Wellness department. - Carries out supervisory responsibilities in accordance with American House's policies and procedures. The responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. - Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff. - Assess/evaluate potential residents for Assisted Living/Memory Care level of care utilizing assessment tool. This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary. - Ensure compliance with all state regulatory requirements including mandatory reporting to State Regulatory Body. - Ensure that all incident reports are completed, filed, and that follow-up is conducted appropriately. - Ensure that all staff follows established safety regulations, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance programs. - Ensure compliance of the Medication Aide program via supervision, delegation, training, and ongoing competency checks, where applicable. - Provides oversight with medication management to assure eMAR's are correct and that the residents receive medications timely and accurately. - Provides marketing support within the community by participating in tours and discussions with potential residents and their families about clinical needs of the prospect. - Work in conjunction with Residents' attending Physician to make certain highest quality of service is being provided - Maintain high level confidentiality of all information related to the role - Investigate all complaints, grievances, and incidents, and work with the Executive Director concerning appropriate responses and corrective actions. - Creates positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular feedback systems and promotional incentive programs. - Monitor licensure and certification compliance for all Wellness staff. - Provide written and oral reports to the Executive Director and Regional Wellness Director concerning the operation of the Wellness Department. - Lead coordination of health care services with other third-party providers to ensure continuity of care. - Submit recommendations to the Executive Director for budget, equipment, and supplies. - Ensure adequate supplies and equipment is available to meet the day-to-day operational needs of the Wellness Department. Wellness Director - Memory Care Required Skills/Abilities: - 3 years of management experience in healthcare or service-related setting - Physiological and psychological knowledge related to gerontology Wellness Director - Memory Care Preferred Skill/Abilities: - Experience working with Seniors Wellness Director - Memory Care Education and Requirements: - Licensed Practical Nurse or Registered Nursing - Bachelor of Science in Nursing (BSN) Degree preferred - Must pass a pre-employment background check, drug screen, TB test and physical

Lead Med Tech   Position Summary Lead Medication Technicians are an essential part of our wellness team by administering medications to residents in a safe, accurate, and timely manner under the supervision of a licensed nurse and general direction of the Wellness Director, as well as providing shift leadership, ensuring quality of care.   Duties/Responsibilities: • Provide direction, communication, and support to Resident Assistants and other Med Techs • Monitor that scheduled care has been preformed and documented in the EHR • Lead shift-to-shift rounding and communication • Review and support completion of incident reports completed by Resident Assistants and other Med Techs while on shift • Support new hire orientation through shadowing and skills checks • Prepare and administer medications as allowed by state regulation to residents following established policies and procedures. • Accurately complete required documentation of medication administration at time-of-service delivery. Verifies identity of resident receiving medication and records name of drug, dosage, route, and time of administration on specified forms or records. • Review MARs immediately after administration of a medication and prior to end of shift to ensure documentation is complete and accurate. • Notify supervisor when making the decision not to administer a medication as ordered. • Communicate effectively at the end of shift relaying relevant and pertinent information regarding resident care, concerns, changes, and the like to oncoming/outgoing personnel. • Maintain security of medication cart and narcotic keys during entire shift. Conduct narcotic count at the beginning and end of every shift in accordance with company policy and procedure. • Observe residents and reports changes in resident’s psychosocial and physical condition as well as any concerns, e.g., skin breakdown, rash, behavioral changes, speech change, change in appearance, etc., to Wellness Director. • Maintain a clean, safe, and orderly environment for residents. Ensure resident rooms are clean and tidy throughout each day and follows scheduled housekeeping tasks such as laundry as assigned. • Assist residents with activities of daily living, to include ambulation, transferring, showering, personal hygiene, incontinence care, feeding, reminders, and supervision according to the individual plan of care. • Gathering, engaging, and assisting residents in activities, conducting activities in groups or one-on-one with residents as requested. Encouraging residents to socialize and participate in planned activities and develop friendships with other residents. • Communicates professionally with physicians and third-party specialists, such as homecare providers, lab providers and hospice professionals. • Maintain the resident record daily following company policy and procedure. • Follow established safety protocols, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance procedures. Respond to all requests for assistance promptly and with a positive demeanor including emergency pull cords, telephone calls, and requests from family members or friends. • Report all complaints, grievances, suspicion of abuse and instances of abuse to the Wellness Director and/or the Executive Director. Participate and attend Wellness meetings and required trainings to ensure compliance with all regulations and policies • Other duties as assigned   Required Skills/Abilities: • Ability to communicate clearly and effectively with both residents and staff. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. • Able to make standard and routine decisions as allowed by state regulation based on training, knowledge gained through job required certification, detailed guidelines, and judgement. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor. • Successful completion of a state approved medication administration course and other state required certifications to perform job duties as allowed by state regulations.   Preferred Skill/Abilities: • Previous experience as a Certified Med Aide or Medication Technician • Experience working with older adults • Previous experience in Assisted Living or Memory Care • Knowledge of dementia and related diseases Education and Requirements: • High school diploma or equivalent educational experience • Minimum 18 years of age • Must pass a pre-employment background check, drug screen, TB test and physical Physical Demands: • Standing, Walking • Sitting • Use hands and fingers to handle/feel • Reach with hands and arms • Talk or hear • Vision • Able to lift up to 50 pounds Working Conditions: • Requires interaction with co-workers, clients, and/or vendors • Occasional weekend, evening, or night work if needed to ensure shift coverage • Possible exposure to communicable diseases, infections, and/or blood-borne pathogens • Potential injury from transferring, repositioning, or lifting clients • Exposure to latex • Possible exposure to various drugs, chemicals, infectious or biological hazards  

Life Enrichment Assistant Position Summary: Under the general direction of the Life Enrichment Director, primary responsibilities include, but are not limited to, the overall responsibility of enriching the lives of our residents.   Primary Responsibilities for Life Enrichment Assistant: - Ensure the highest quality of customer service is available for our residents. - Engage in prospective residents visits. - Perform welcome orientation with new residents. - Programs for the month should be based on the Whole Person Wellness Model and should incorporate at least 2 of the 6 experiences (Intellectual, Social, Emotional, Vocational, and Spiritual) - Use of iPad to enrich the lives of our residents and photos for community TV’s and Facebook. - Proficiency with software applications/programs/tools used by American House for Life Enrichment position. - Responsible for scheduling weekend activities. - Must be available to work weekends and sometimes weekends for events. - Represent American House professionally in all community events. - Must be able to drive a 14 passenger bus. - Provide transportation for both group events and personal appointments. - Responsible to update seasonal/holiday decorations throughout the building. - Oversees volunteer program. - Notifies Life Enrichment Director of emergency situations. - Reports to Life Enrichment Director.

  LPN Position Summary Under the general direction of the Wellness Director, primary responsibilities include, but are not limited to providing assistance to the residents in maintaining their highest level of functional independence and psychosocial wellness.   LPN Duties/Responsibilities: - Assumes responsibility for administering quality care to meet the total needs of residents - Provides medication administration, handling, & storage as follows: - Provides medication assistance for residents in accordance with state regulations and company policy including pouring, preparing, assisting with administration, and documentation - Assists in maintaining the medication cart and storage room in a neat and orderly manner - Accepts responsibility for accurate medication counts and for security of the medication cart and medication storage room for assigned shifts - Comply with company policies and procedures related to controlled substances, narcotic count and documentation - Use sound nursing judgment to evaluate changes in resident situations and report to Wellness Director and/or physician when appropriate. - Observes changes in Resident status, needs, or preferences and communicates them to the Wellness Director - Offers comfort and support, emotionally and physically, to residents - Reports resident and staff concerns and/or issues to the Wellness Director and/or Executive Director, as designated. - Assists with vital signs and weight monitoring monthly or more frequently as required for all residents and completes all required documentation - Assists with resident move-in and move-outs and with resident discharge planning as needed - Ensure compliance to the American House philosophy as well as all written policies and procedures that govern the operation of the Resident Services Department LPN Required Skills/Abilities: - 2+ years of nursing experience preferably with experience in long-term care or geriatrics - Experience with dementia residents preferred - Up to date first aid and CPR certification - Current Unencumbered LPN license in the state - Knowledge of the physiology and psychology of the older adults. - Willingness to work evenings and weekends - Exceptional staff training and customer service skills - Compassionate and friendly demeanor LPN Education and Requirements: - Graduate from an accredited School of Nursing - Minimum 18 years of age - Must pass a pre-employment background check, drug screen, TB test and physical  #INDHP

12 Hour Shifts Available!   Position Summary Medication Technicians are an essential part of our wellness team by administering medications to residents in a safe, accurate, and timely manner under the supervision of a licensed nurse and general direction of the Wellness Director.   Duties/Responsibilities: - Prepare and administer medications as allowed by state regulation to residents following established policies and procedures. - Accurately complete required documentation of medication administration at time-of-service delivery. Verifies identity of resident receiving medication and records name of drug, dosage, route, and time of administration on specified forms or records. - Review MARs immediately after administration of a medication and prior to end of shift to ensure documentation is complete and accurate. - Notify supervisor when making the decision not to administer a medication as ordered. - Communicate effectively at the end of shift relaying relevant and pertinent information regarding resident care, concerns, changes, and the like to oncoming/outgoing personnel. - Maintain security of medication cart and narcotic keys during entire shift. Conduct narcotic count at the beginning and end of every shift in accordance with company policy and procedure. - Observe residents and reports changes in resident’s psychosocial and physical condition as well as any concerns, e.g., skin breakdown, rash, behavioral changes, speech change, change in appearance, etc., to Wellness Director. - Maintain a clean, safe, and orderly environment for residents. Ensure resident rooms are clean and tidy throughout each day and follows scheduled housekeeping tasks such as laundry as assigned. - Assist residents with activities of daily living, to include ambulation, transferring, showering, personal hygiene, incontinence care, feeding, reminders, and supervision according to the individual plan of care. - Gathering, engaging, and assisting residents in activities, conducting activities in groups or one-on-one with residents as requested. Encouraging residents to socialize and participate in planned activities and develop friendships with other residents.  - Communicates professionally with physicians and third-party specialists, such as homecare providers, lab providers and hospice professionals. - Maintain the resident record daily following company policy and procedure. - Follow established safety protocols, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance procedures. Respond to all requests for assistance promptly and with a positive demeanor including emergency pull cords, telephone calls, and requests from family members or friends. - Report all complaints, grievances, suspicion of abuse and instances of abuse to the Wellness Director and/or the Executive Director. - Participate and attend Wellness meetings and required trainings to ensure compliance with all regulations and policies - Other duties as assigned Required Skills/Abilities: - Ability to communicate clearly and effectively with both residents and staff. Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. - Able to make standard and routine decisions as allowed by state regulation based on training, knowledge gained through job required certification, detailed guidelines, and judgement. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor. - Successful completion of a state approved medication administration course and other state required certifications to perform job duties as allowed by state regulations. Preferred Skill/Abilities: - Previous experience as a Certified Med Aide or Medication Technician - Experience working with older adults - Previous experience in Assisted Living or Memory Care - Knowledge of dementia and related diseases Education and Requirements: - High school diploma or equivalent educational experience - Minimum 18 years of age - Must pass a pre-employment background check, drug screen, TB test and physical Physical Demands:  - Standing, Walking - Sitting - Use hands and fingers to handle/feel - Reach with hands and arms - Talk or hear - Vision - Able to lift up to 50 pounds Working Conditions:  - Requires interaction with co-workers, clients, and/or vendors - Occasional weekend, evening, or night work if needed to ensure shift coverage - Possible exposure to communicable diseases, infections, and/or blood-borne pathogens - Potential injury from transferring, repositioning, or lifting clients - Exposure to latex - Possible exposure to various drugs, chemicals, infectious or biological hazards  

  Position Summary Resident Assistants are an essential part of our wellness team by providing personal assistance to the residents and assisting residents to maintain their highest level of functional independence and psychosocial wellness under the direction and supervision of a RN or LPN.   Duties/Responsibilities: - Assists residents with activities of daily living, to include ambulation, transferring, showering, personal hygiene, incontinence care, feeding, reminders, and supervision according to the individual plan of care. - Gathering, engaging, and assisting residents in activities, conducting activities in groups or one-on-one with residents as requested. Encouraging residents to socialize and participate in planned activities and develop friendships with other residents.  - Maintain a clean, safe, and orderly environment for residents. Assure resident rooms are clean and tidy throughout each day and follows scheduled housekeeping tasks such as laundry as assigned.  Serves meals to residents in dining room or apartment.  - Encourages the resident to eat a balanced diet while respecting the resident’s right of free choice. Documents and reports any changes in eating habits to supervisor. - Observes residents and reports changes in resident’s psychosocial and physical condition as well as any concerns, e.g., skin breakdown, rash, behavioral changes, speech change, change in appearance, etc., to Wellness Director. - Maintains the resident record daily following company policy and procedure. - Follows established safety protocols, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance procedures. Responds to all requests for assistance promptly and with a positive demeanor including emergency pull cords, telephone calls, and requests from family members or friends. - Report all complaints, grievances, suspicion of abuse and instances of abuse to the Wellness Director and/or the Executive Director. - Participates and attends Wellness meetings and required trainings to ensure compliance with all regulations and policies - Other duties as assigned  Required Skills/Abilities: - Ability to communicate clearly and effectively with both residents and staff. Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. - Able to make standard and routine decisions based on detailed guidelines with little independent judgement. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.  Preferred Skill/Abilities: - Experience working with older adults - CNA Certification - Previous experience in Assisted Living or Memory Care - Knowledge of dementia and related diseases preferred Education and Requirements: - High school diploma or equivalent educational experience - Minimum 18 years of age - Must pass a pre-employment background check, drug screen, TB test and physical Physical Demands:   - Standing, Walking - Sitting - Use hands and fingers to handle/feel - Reach with hands and arms - Talk or hear - Vision - Able to lift up to 50 pounds Working Conditions:   - Requires interaction with co-workers, clients, and/or vendors - Occasional weekend, evening, or night work if needed to ensure shift coverage - Possible exposure to communicable diseases, infections, and/or blood-borne pathogens - Potential injury from transferring, repositioning, or lifting clients - Exposure to latex - Possible exposure to various drugs, chemicals, infectious or biological hazards  

  Position Summary: The Wellness Director plays an integral role in upholding American House’s mission to enrich the lives of those we serve.  Our Wellness Directors supervise, educate, direct and support all Wellness team members. This is a leadership position within the community and serves as manager on duty in the absence of the Executive Director.   Duties/Responsibilities: - Overall implementation, delivery, and coordination of resident services at the community. - Carry out supervisory responsibilities of all wellness team members in accordance with American House's policies and procedures. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. - Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff. - Assess/evaluate potential residents for Assisted Living/Memory Care level of care utilizing assessment tool. This may involve assessing/evaluating potential residents in their home or another healthcare setting. - Ensure compliance with all state regulatory requirements including mandatory reporting to State Regulatory Body. - Ensure that all incident reports are completed, filed, and that follow-up is conducted appropriately. Completing investigations as needed for all complaints, grievances, and incidents, and working with the Executive Director concerning appropriate responses and corrective actions. - Ensure that all staff follows established safety regulations, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance programs. - Maintain compliance with state regulations and policies for medication administration including oversite of medication management, validation of timeliness and completeness of medication records, completing required responsibilities for Medication Aide programs via supervision, delegation, training, and ongoing competency checks, where applicable. - Provide marketing support within the community by participating in tours and discussions with potential residents and their families about wellness offerings and clinical needs of the prospect. - Maintain high level confidentiality of all information related to the role - Create positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular feedback systems and promotional incentive programs. - Monitor licensure and certification compliance for all Wellness staff. - Provide written and oral reports to the Executive Director and Regional Wellness Director concerning the operation of the Wellness Department. - Lead coordination of health care services with other third-party providers to ensure continuity of care. - Collaborate with the Executive Director for budget, equipment, and supplies needs. Required Skills/Abilities: - 3 years of management experience in healthcare or service-related setting - Physiological and psychological knowledge related to gerontology - Ability to have reliable transportation to perform offsite assessments and evaluations for prospective residents Preferred Skill/Abilities: - Experience working with older adults and individual with memory loss - Bachelor of Science in Nursing (BSN) Degree preferred   Education and Requirements: - Licensed Practical Nurse or Registered Nurse - Must pass a pre-employment background check, drug screen, TB test and physical   Physical and Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. - Provide 24/7 on-call clinical support - Ability to regularly stand, talk, bend, stretch, pull or push and lift items - Ability to help others with daily activities including but not limited to; bathing, dressing/undressing, dining, exercising, etc. - Ability to frequently communicate with residents, families, co-workers, etc. Must be able to exchange accurate information in given situations. - Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. #INDHP

  Wellness Director (LPN or RN) Position Summary: The Wellness Director plays an integral role in upholding American House’s mission to enrich the lives of those we serve.  Our Wellness Directors supervise all Wellness team members.  This is a leadership position within the community, and serves as manager on duty in the absence of the Executive Director.   Qualifications and Required Experience for Wellness Director/Assisted Living Nurse Director/Director of Nursing: - Must be a Licensed Practical Nurse. RN License and Degree preferred. - 3 years of management experience in healthcare or service related setting. - Ensure compliance with state and federal licensing regulations and/or accreditation programs within areas of responsibility. - Physiological and psychological knowledge related to gerentology. Primary Responsibilities for Wellness Director: - Ensure effective communication among Resident Assistants, Residents, and families. - Act as primary liaison with Residents and family members. - Through ongoing supervision, oversight, and delegation, ensures continuous high quality of service within the Wellness Department. - Establish rapport among Wellness team members to facilitate teamwork. - Actively recruit and select new Wellness Team members. - Overall supervision of all Health and Wellness team members, including but not limited to: training, performance management, coaching, motivating, and evaluating. - Ensure all Health and Wellness staff complete mandatory training. - Monitor licensure and certification compliance for all Wellness staff. - Ensure that all staff follows established safety regulations, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance programs. - Ensure compliance of the Medication Aide program via supervision, delegation, training, and ongoing competency checks. - Provide written and oral reports to the Executive Director and Regional Director of Operations concerning the operation of the Wellness Department. - Lead coordination of health care services with other third party providers to ensure continuity of care. - Responsible for management of Wellness Department budget. - Responsible for verifying all medical forms are completed as well as assessing residents for required levels of care prior to resident move-in . - Administer various vaccinations to Residents/team members as required and determined by specific community and state regulations. - Oversee all medication administration. - Work in conjunction with Residents' attending Physician to make certain highest quality of service is being provided. - Submit recommendations to the Executive Director for budget, equipment, and supplies. - Ensure adequate staffing pattern of Resident Associates within authorized hour guidelines. - Develop work schedules and assignments to ensure staff accountability and task completion. - Ensure adequate supplies and equipment is available to meet the day-to-day operational needs of the Wellness Department. - Maintain high level confidentiality of all information related to the role. - Investigate all complaints, grievances, and incidents, and work with the Executive Director concerning appropriate responses and corrective actions.  

    Cook Position Summary: Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.   Primary Responsibilities for Cook: - Ensure the highest quality of customer service is available for our residents. - Responsible for knowing all information in the employee-handbook. - Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel. - Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director. - Responsible for maintaining sanitary conditions in dining room areas.  - Responsible for overseeing the proper use of all dietary equipment. - Responsible for carrying out any emergency procedures required during shift. - Notes and reports areas or articles in need of repair. - Engage in prospective resident visits. - Maintain regulatory compliance where applicable. - Other duties as assigned by Culinary Director or Executive Director. - All Assistant Cooks must obtain and maintain a Serve Safe Certification.  

    Resident Assistant/Lead Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide Position Summary: Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide Primary responsibilities: oversight of daily shift responsibilities while working alongside staff in the other buildings on campus. Provides residents with personal care and other assistance with activities of daily living as outlined by resident care plans and doctor's orders, and works cooperatively with other team members to ensure excellent service is provided to elders and their families.   Qualifications and Required Experience for Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide : - Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide must possess strong interpersonal communication skills. - Dresses and behaves in a professional manner. - Able to perform shift work including some weekends and holidays. - Able to work autonomously and as a team member. - At least 18 years of age. - Must be able to pass background check, drug test, and physical. - Certified Nursing Assistant (CNA) Certification is a bonus, but not required. Primary Responsibilities for Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide : - Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide must provide residents with personal care and assistance with activities of daily living. - Ensure proper documentation and record keeping is maintained. - Complete housekeeping, dietary and life enrichment tasks as needed to meet resident needs. - Interact professionally with other staff, visitors and family members. - Comply with company policies, standards and licensing rules. - Perform other tasks as requested by the supervisor.  

Dining Room Server Position Summary: Under the general direction of Culinary Director and Dining Room Manager, primary Dining Room Server responsibilities include, but are not limited to, assisting with the overall functioning of the dietary department.   Primary Responsibilities for Dining Room Server: - Ensure the highest quality of customer service is available for our residents. - Set up of the dining room tables for meal times. - Serve resident meals. - Cleaning of dining room, kitchen, or other areas as directed by management. - Assisting with the preparation of snacks, desserts, salads and condiments for service. - Transports trash and linen to disposal area. - Follows and completes a daily task spreadsheet ensuring all work is completed. - Notes Refrigeration temperatures. - Assists with all special events and catering functions. - Assists with plating and delivery of meals to remote locations. - Other duties as assigned by supervisor or Executive Director.

Dining Room Server Position Summary: Under the general direction of Culinary Director and Dining Room Manager, primary Dining Room Server responsibilities include, but are not limited to, assisting with the overall functioning of the dietary department.   Primary Responsibilities for Dining Room Server: - Ensure the highest quality of customer service is available for our residents. - Set up of the dining room tables for meal times. - Serve resident meals. - Cleaning of dining room, kitchen, or other areas as directed by management. - Assisting with the preparation of snacks, desserts, salads and condiments for service. - Transports trash and linen to disposal area. - Follows and completes a daily task spreadsheet ensuring all work is completed. - Notes Refrigeration temperatures. - Assists with all special events and catering functions. - Assists with plating and delivery of meals to remote locations. - Other duties as assigned by supervisor or Executive Director.

Community Relations Director Position Summary: Under the general direction from the Regional Sales Director, with support from the Executive Director, the Community Relations Director assumes the overall responsibility for Sales and Marketing of their community. As an advocate for potential residents, the Community Relations Director shares information about the community, gives tours to potential residents and their family members, and works with the Executive Director to create and maintain an inviting and welcoming community to all residents.   Qualifications and Required Experience for Community Relations Director: - Excellent communication skills and a compassion for older adults. - Must possess valid driver’s license. - Previous sales and/or marketing experience in healthcare or service related setting. - Excellent computer skills, working proficiency in Microsoft Excel and Microsoft Suite of products. - Knowledge of the physiology and psychology of the older adults and the needs of the caregiver. - High degree of interpersonal relationship skills. - Strong organizational and time-management skills. - Considerable initiative, judgment, and leadership skills. - Problem solving and logic skills.   Primary Responsibilities for Community Relations Director: - Ensure effective communication to Leadership team regarding marketing, sales, and occupancy issues. - Develop and implement marketing plans. - Organize and manage a successful networking and community outreach program. - Effectively track and cultivate all prospects utilizing the sales software. - Ensure that a census of budgeted occupancy or higher is maintained. - Monitor and manage the marketing budget. - Set, track, and accomplish goals on a timely basis for completed calls, mailings, leads generated, appointments set, presentations, and closings as outlined within Monthly Marketing Plan. - Maintain a thorough working proficiency on the lead management system. - Develop a rapport and positive relationship with prospective residents and families. - Ensure that model suites are well maintained. - Assist in the planning and implementation of in service training, touring, and presentations. - Provide tour training and customer service training to staff. - Make written and weekly oral reports and meet as directed with the Executive Director. - Oversee and/or coordinate new resident move-in process with appropriate team members. - Work in conjunction with other members of the Leadership Team. - Conduct effective sales meetings. - Submit recommendations to the Executive Director for the budget completion, equipment, and supplies. - Ensure adequate supplies and equipment is available to meet the day-to-day operational needs of the Community Relations Department. - Participate in weekly occupancy call and focus calls as required.

Office Support Position Summary Office Support supports our mission to enrich the lives of others through genuine customer service, answering phones, greeting guests and additional office duties.   Office Support Requirements: - Evident interpersonal relationship skills, passionate and empathetic - Apparent compassion to serve others - High school diploma or equivalent educational experience - Minimum 18 years of age - Must pass a background check and TB test Office Support Preferred Skill/Abilities: - Previous experience working with Seniors - 1-2 years of customer service experience - 1-2 years of front desk/receptionist experience Office Support Responsibilities: - Ensure the highest quality of customer service is available for our residents - Responsible for providing a positive first impression both in-person and over the phone to Residents, potential Residents, families, vendors, and candidates for employment - Respond and address to any resident concerns which arise during shift - Responsible for carrying out any emergency procedures required during shift - Responsible to be knowledgeable and successful using the American House sales system - Responsible for running or overseeing activities - Notifies Executive Director of emergency situations - Notes areas or articles in need of repair and reports to Executive Director - Responsible for inputting work orders into work order system - Other duties as assigned by Executive Director