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Maintenance Assistant Position Summary:
Under the general direction of the Maintenance Director, the Maintenance Assistant is responsible for the overall maintenance/upkeep of the physical plant (building and grounds) including preventative maintenance, repairs, and inspections.
Primary Responsibilities for Maintenance Assistant:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Perform welcome orientation with new residents.
- Makes sure all aspects of the building are in a good state of repair.
- Responds to maintenance requests on a daily basis.
- Proficiency with software applications/programs/tools used by American House for Maintenance position.
- Maintain Unit Maintenance Log for each apartment.
- Monitors and maintains Building Inspection Schedule that includes preventative maintenance program and all required system inspections.
- On call 24 hours a day for emergency maintenance needs as authorized by Executive Director. If not available must arrange for back up coverage.
- Performs routine janitorial duties in order to keep building and grounds clean and neat.
- Snow removal and landscaping not performed by outside contractors.
- Supervision of part-time, temporary, or contract personnel.
- Performs routine inspections of interior and exterior of building.
- Perform mandatory annual unit inspections completing required documentation.
- Coordinate with Executive Director when contracting with any outside vendors.
- Orders maintenance supplies and monitor inventory.
- Responsible for timely turnover of vacant apartments.
- Maintains dumpster area and monitor trash pickup.
- Other duties as assigned by Executive Director.
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Dishwasher Position Summary:
Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, ensuring a high quality, positive dining experience for our residents.
Qualifications and Required Experience for Dishwasher:
- Excellent communication skills and a compassion for older adults
- Training and experience in dietary/food service techniques.
- Must be able to work weekdays as well as weekends.
Primary Responsibilities for Dishwasher:
- Ensure the highest quality of customer service is available for our residents.
- Works closely with the Culinary Director and other culinary staff.
- Cleans tables, washes dishes, and performs other general and assigned cleaning tasks.
- Loads and unloads materials, cleans equipment, and assists in all areas where assigned.
- Maintain proper water temperatures for dishwasher.
- Manage three sinks, keeping organization as a primary focus in order to clean dishes, pots, and pans properly.
- Maintain a clean work area; keep trash at an acceptable level and remove it when necessary.
- Assists with event set-up and tear-down as directed.
- Assists in other operations as needed; other duties as assigned by the Culinary Director and/or Executive Director.
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Dining Room Server Position Summary:
Under the general direction of Culinary Director and Dining Room Manager, primary Dining Room Server responsibilities include, but are not limited to, assisting with the overall functioning of the dietary department.
Primary Responsibilities for Dining Room Server:
- Ensure the highest quality of customer service is available for our residents.
- Set up of the dining room tables for meal times.
- Serve resident meals.
- Cleaning of dining room, kitchen, or other areas as directed by management.
- Assisting with the preparation of snacks, desserts, salads and condiments for service.
- Transports trash and linen to disposal area.
- Follows and completes a daily task spreadsheet ensuring all work is completed.
- Notes Refrigeration temperatures.
- Assists with all special events and catering functions.
- Assists with plating and delivery of meals to remote locations.
- Other duties as assigned by supervisor or Executive Director.
- Must be able to work weekdays as well as weekends.
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Housekeeper Position Summary:
Under the general direction of the Housekeeping Supervisor primary responsibilities include, but are not limited to, ensuring that the facility and resident apartments are maintained in a clean and sanitary manner.
Primary Responsibilities for Housekeeper:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Cleans resident apartment, including but not limited to, vacuuming, mopping, disinfecting, dusting, emptying trash, making beds and linen service where applicable.
- Responsible for personal laundry service where applicable.
- Responsible for maintaining cleanliness of entire building.
- Monitor public restrooms throughout the day for cleanliness and adequate supplies.
- Maintain regulatory compliance where applicable.
- Transports trash and waste to disposal area.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by supervisor or Executive Director.
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Housekeeper Position Summary:
Under the general direction of the Housekeeping Supervisor primary responsibilities include, but are not limited to, ensuring that the facility and resident apartments are maintained in a clean and sanitary manner.
Primary Responsibilities for Housekeeper:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Cleans resident apartment, including but not limited to, vacuuming, mopping, disinfecting, dusting, emptying trash, making beds and linen service where applicable.
- Responsible for personal laundry service where applicable.
- Responsible for maintaining cleanliness of entire building.
- Monitor public restrooms throughout the day for cleanliness and adequate supplies.
- Maintain regulatory compliance where applicable.
- Transports trash and waste to disposal area.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by supervisor or Executive Director.
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Primary Responsibilities LPN (Licensed Practical Nurse):
- Ensure compliance to the American House philosophy as well as all written policies and procedures that govern the operation of the Resident Services Department.
- Assist in the coordination of effective communication among Resident Associates, residents, and families.
- Maintain liaison with residents and family members.
- Provide residents with personal care and assistance with activities of daily living.
- Administer medications and treatments consistent with doctor's orders.
- Ensure proper documentation and record keeping is maintained.
- Complete housekeeping, dietary and life enrichment tasks as needed to meet resident needs.
- Interact professionally with other staff, visitors and family members.
- Comply with company policies, standards and licensing rules.
- Perform other tasks as requested by the supervisor.
- We have multiple positions and shifts available!
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Housekeeper Position Summary:
Under the general direction of the Housekeeping Supervisor primary responsibilities include, but are not limited to, ensuring that the facility and resident apartments are maintained in a clean and sanitary manner.
Primary Responsibilities for Housekeeper:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Cleans resident apartment, including but not limited to, vacuuming, mopping, disinfecting, dusting, emptying trash, making beds and linen service where applicable.
- Responsible for personal laundry service where applicable.
- Responsible for maintaining cleanliness of entire building.
- Monitor public restrooms throughout the day for cleanliness and adequate supplies.
- Maintain regulatory compliance where applicable.
- Transports trash and waste to disposal area.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by supervisor or Executive Director.
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Resident Assistant/Lead Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide Position Summary:
Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide Primary responsibilities: oversight of daily shift responsibilities while working alongside staff in the other buildings on campus. Provides residents with personal care and other assistance with activities of daily living as outlined by resident care plans and doctor's orders, and works cooperatively with other team members to ensure excellent service is provided to elders and their families.
Qualifications and Required Experience for Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide :
- Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide must possess strong interpersonal communication skills.
- Dresses and behaves in a professional manner.
- Able to perform shift work including some weekends and holidays.
- Able to work autonomously and as a team member.
- At least 18 years of age.
- Must be able to pass background check, drug test, and physical.
- Certified Nursing Assistant (CNA) Certification is a bonus, but not required.
Primary Responsibilities for Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide :
- Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide must provide residents with personal care and assistance with activities of daily living.
- Ensure proper documentation and record keeping is maintained.
- Complete housekeeping, dietary and life enrichment tasks as needed to meet resident needs.
- Interact professionally with other staff, visitors and family members.
- Comply with company policies, standards and licensing rules.
- Perform other tasks as requested by the supervisor.
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Dining Room Server/Cook Position Summary:
Under the general direction of Culinary Director and Dining Room Manager, primary Dining Room Server responsibilities include, but are not limited to, assisting with the overall functioning of the dietary department.
Primary Responsibilities for Dining Room Server/Cook:
- Ensure the highest quality of customer service is available for our residents.
- Set up of the dining room tables for meal times.
- Serve resident meals.
- Cleaning of dining room, kitchen, or other areas as directed by management.
- Assisting with the preparation of snacks, desserts, salads and condiments for service.
- Transports trash and linen to disposal area.
- Follows and completes a daily task spreadsheet ensuring all work is completed.
- Notes Refrigeration temperatures.
- Assists with all special events and catering functions.
- Assists with plating and delivery of meals to remote locations.
- Other duties as assigned by supervisor or Executive Director.
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Life Enrichment Director Position Summary:
Under the general direction of the Executive Director and Corporate Director of Wellness, the Life Enrichment Director is responsible for enriching the lives of our residents through regular coordination and facilitation of community events.
Qualifications and Required Experience for Life Enrichment Director:
- Previous experience in a creative, event coordination, or activity planning role.
- Excellent communication skills and a compassion for older adults.
- Must possess valid driver’s license.
- Must be 21 years of age to obtain a CDL; must obtain a CDL license within 90 days of hire.
Primary Responsibilities for Life Enrichment Director:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Perform welcome orientation with new residents.
- Programs for the month should be based on the Whole Person Wellness Model and should incorporate at least 2 of the 6 experiences (Intellectual, Social, Emotional, Vocational, Spiritual, and Physical) from the model.
- Prepares monthly lifestyle newsletter using current program/software.
- Use of iPad to enrich the lives of our residents.
- Proficiency with software applications/programs/tools used by American House for Lifestyle Director position.
- Responsible for department petty cash and/or credit card, keeping a record of all cash receipts, expenditures and balancing on a monthly basis.
- Responsible for communicating with weekend manager for all pertinent information and schedule of weekend activities.
- Represent American House professionally in all community events.
- Designs and completes the main activity board.
- Responsible to update seasonal/holiday decorations throughout the building.
- Schedule and provide transportation for both group events and personal appointments.
- Create and maintain outing signup sheets.
- Establishes, recruits, and oversees volunteer program.
- Responsible to be knowledgeable and successful using the BILD sales system.
- Notifies Executive Director of emergency situations.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Communicates with the Executive Director/Maintenance Director any required maintenance or repair of building vehicle.
- Maintain CDL license.
- Other duties as assigned by Executive Director.
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Housekeeper Position Summary:
Under the general direction of the Housekeeping Supervisor primary responsibilities include, but are not limited to, ensuring that the facility and resident apartments are maintained in a clean and sanitary manner.
Primary Responsibilities for Housekeeper:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Cleans resident apartment, including but not limited to, vacuuming, mopping, disinfecting, dusting, emptying trash, making beds and linen service where applicable.
- Responsible for personal laundry service where applicable.
- Responsible for maintaining cleanliness of entire building.
- Monitor public restrooms throughout the day for cleanliness and adequate supplies.
- Maintain regulatory compliance where applicable.
- Transports trash and waste to disposal area.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by supervisor or Executive Director.
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Community Relations Director Position Summary:
Under the general direction from the Regional Sales Director, with support from the Executive Director, the Community Relations Director assumes the overall responsibility for Sales and Marketing of their community. As an advocate for potential residents, the Community Relations Director shares information about the community, gives tours to potential residents and their family members, and works with the Executive Director to create and maintain an inviting and welcoming community to all residents.
Qualifications and Required Experience for Community Relations Director:
- Excellent communication skills and a compassion for older adults.
- Must possess valid driver’s license.
- Previous sales and/or marketing experience in healthcare or service related setting.
- Excellent computer skills, working proficiency in Microsoft Excel and Microsoft Suite of products.
- Knowledge of the physiology and psychology of the older adults and the needs of the caregiver.
- High degree of interpersonal relationship skills.
- Strong organizational and time-management skills.
- Considerable initiative, judgment, and leadership skills.
- Problem solving and logic skills.
Primary Responsibilities for Community Relations Director:
- Ensure effective communication to Leadership team regarding marketing, sales, and occupancy issues.
- Develop and implement marketing plans.
- Organize and manage a successful networking and community outreach program.
- Effectively track and cultivate all prospects utilizing the sales software.
- Ensure that a census of budgeted occupancy or higher is maintained.
- Monitor and manage the marketing budget.
- Set, track, and accomplish goals on a timely basis for completed calls, mailings, leads generated, appointments set, presentations, and closings as outlined within Monthly Marketing Plan.
- Maintain a thorough working proficiency on the lead management system.
- Develop a rapport and positive relationship with prospective residents and families.
- Ensure that model suites are well maintained.
- Assist in the planning and implementation of in service training, touring, and presentations.
- Provide tour training and customer service training to staff.
- Make written and weekly oral reports and meet as directed with the Executive Director.
- Oversee and/or coordinate new resident move-in process with appropriate team members.
- Work in conjunction with other members of the Leadership Team.
- Conduct effective sales meetings.
- Submit recommendations to the Executive Director for the budget completion, equipment, and supplies.
- Ensure adequate supplies and equipment is available to meet the day-to-day operational needs of the Community Relations Department.
- Participate in weekly occupancy call and focus calls as required.
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Assistant Cook/Line Cook Position Summary:
Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.
Primary Responsibilities for Assistant Cook/Line Cook:
- Ensure the highest quality of customer service is available for our residents.
- Assists the Culinary Director with proper orientation and training of new staff.
- Verifying staff are in proper uniforms daily.
- Responsible for knowing all information in the employee-handbook.
- Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel.
- Responsible for walking through the dining room during meals communicating with residents regarding satisfaction.
- Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director.
- Responsible for maintaining sanitary conditions in dining room areas.
- Responsible for overseeing the proper use of all dietary equipment.
- Responsible for carrying out any emergency procedures required during shift.
- Notes and reports areas or articles in need of repair.
- Engage in prospective resident visits.
- Maintain regulatory compliance where applicable.
- Other duties as assigned by Culinary Director or Executive Director.
- All Cooks must obtain and maintain a Serve Safe Certification.
- Schedule is for Lunch and Dinner from 11:00 a.m. - 8:00 p.m.; Includes Weekdays and Weekends.
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Assistant Cook/Line Cook Position Summary:
Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.
Primary Responsibilities for Assistant Cook/Line Cook:
- Ensure the highest quality of customer service is available for our residents.
- Assists the Culinary Director with proper orientation and training of new staff.
- Verifying staff are in proper uniforms daily.
- Responsible for knowing all information in the employee-handbook.
- Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel.
- Responsible for walking through the dining room during meals communicating with residents regarding satisfaction.
- Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director.
- Responsible for maintaining sanitary conditions in dining room areas.
- Responsible for overseeing the proper use of all dietary equipment.
- Responsible for carrying out any emergency procedures required during shift.
- Notes and reports areas or articles in need of repair.
- Engage in prospective resident visits.
- Maintain regulatory compliance where applicable.
- Other duties as assigned by Culinary Director or Executive Director.
- All Cooks must obtain and maintain a Serve Safe Certification.
- Schedule is for Lunch and Dinner from 11:00 a.m. - 8:00 p.m.; Includes Weekdays and Weekends.
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Community Relations Director Position Summary:
Under the general direction from the Regional Sales Director, with support from the Executive Director, the Community Relations Director assumes the overall responsibility for Sales and Marketing of their community. As an advocate for potential residents, the Community Relations Director shares information about the community, gives tours to potential residents and their family members, and works with the Executive Director to create and maintain an inviting and welcoming community to all residents.
Qualifications and Required Experience for Community Relations Director:
- Excellent communication skills and a compassion for older adults.
- Must possess valid driver’s license.
- Previous sales and/or marketing experience in healthcare or service related setting.
- Excellent computer skills, working proficiency in Microsoft Excel and Microsoft Suite of products.
- Knowledge of the physiology and psychology of the older adults and the needs of the caregiver.
- High degree of interpersonal relationship skills.
- Strong organizational and time-management skills.
- Considerable initiative, judgment, and leadership skills.
- Problem solving and logic skills.
Primary Responsibilities for Community Relations Director:
- Ensure effective communication to Leadership team regarding marketing, sales, and occupancy issues.
- Develop and implement marketing plans.
- Organize and manage a successful networking and community outreach program.
- Effectively track and cultivate all prospects utilizing the sales software.
- Ensure that a census of budgeted occupancy or higher is maintained.
- Monitor and manage the marketing budget.
- Set, track, and accomplish goals on a timely basis for completed calls, mailings, leads generated, appointments set, presentations, and closings as outlined within Monthly Marketing Plan.
- Maintain a thorough working proficiency on the lead management system.
- Develop a rapport and positive relationship with prospective residents and families.
- Ensure that model suites are well maintained.
- Assist in the planning and implementation of in service training, touring, and presentations.
- Provide tour training and customer service training to staff.
- Make written and weekly oral reports and meet as directed with the Executive Director.
- Oversee and/or coordinate new resident move-in process with appropriate team members.
- Work in conjunction with other members of the Leadership Team.
- Conduct effective sales meetings.
- Submit recommendations to the Executive Director for the budget completion, equipment, and supplies.
- Ensure adequate supplies and equipment is available to meet the day-to-day operational needs of the Community Relations Department.
- Participate in weekly occupancy call and focus calls as required.
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Office Support Position Summary:
Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall management/integrity of the building during weekends and as scheduled.
Primary Responsibilities for Office Support:
- Ensure the highest quality of customer service is available for our residents.
- Respond and address to any resident concerns which arise during shift.
- Responsible for carrying out any emergency procedures required during shift.
- Responsible to be knowledgeable and successful using the BILD sales system.
- Responsible for running or overseeing weekend activities.
- Notifies Executive Director of emergency situations.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by Executive Director.
- Schedule includes evenings and Saturdays and Sundays.
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Office Support Position Summary:
Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall management/integrity of the building during weekends and as scheduled.
Primary Responsibilities for Office Support:
- Ensure the highest quality of customer service is available for our residents.
- Respond and address to any resident concerns which arise during shift.
- Responsible for carrying out any emergency procedures required during shift.
- Responsible to be knowledgeable and successful using the BILD sales system.
- Responsible for running or overseeing weekend activities.
- Notifies Executive Director of emergency situations.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by Executive Director.
- Schedule is Thursdays, Saturdays and Sundays from 4:30 p.m. - 8:00 p.m.
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Dining Room Server Position Summary:
Under the general direction of Culinary Director and Dining Room Manager, primary Dining Room Server responsibilities include, but are not limited to, assisting with the overall functioning of the dietary department.
Primary Responsibilities for Dining Room Server:
- Ensure the highest quality of customer service is available for our residents.
- Set up of the dining room tables for meal times.
- Serve resident meals.
- Cleaning of dining room, kitchen, or other areas as directed by management.
- Assisting with the preparation of snacks, desserts, salads and condiments for service.
- Transports trash and linen to disposal area.
- Follows and completes a daily task spreadsheet ensuring all work is completed.
- Notes Refrigeration temperatures.
- Assists with all special events and catering functions.
- Assists with plating and delivery of meals to remote locations.
- Other duties as assigned by supervisor or Executive Director.
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Cook Position Summary:
Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.
Primary Responsibilities for Cook:
- Ensure the highest quality of customer service is available for our residents.
- Responsible for knowing all information in the employee-handbook.
- Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel.
- Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director.
- Responsible for maintaining sanitary conditions in dining room areas.
- Responsible for overseeing the proper use of all dietary equipment.
- Responsible for carrying out any emergency procedures required during shift.
- Notes and reports areas or articles in need of repair.
- Engage in prospective resident visits.
- Maintain regulatory compliance where applicable.
- Other duties as assigned by Culinary Director or Executive Director.
- All Assistant Cooks must obtain and maintain a Serve Safe Certification.
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Housekeeper Position Summary:
Under the general direction of the Housekeeping Supervisor primary responsibilities include, but are not limited to, ensuring that the facility and resident apartments are maintained in a clean and sanitary manner.
Primary Responsibilities for Housekeeper:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Cleans resident apartment, including but not limited to, vacuuming, mopping, disinfecting, dusting, emptying trash, making beds and linen service where applicable.
- Responsible for personal laundry service where applicable.
- Responsible for maintaining cleanliness of entire building.
- Monitor public restrooms throughout the day for cleanliness and adequate supplies.
- Maintain regulatory compliance where applicable.
- Transports trash and waste to disposal area.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by supervisor or Executive Director.