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Office Support Position Summary:
Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall management/integrity of the building during weekends and as scheduled.
Primary Responsibilities for Office Support:
- Ensure the highest quality of customer service is available for our residents.
- Respond and address to any resident concerns which arise during shift.
- Responsible for carrying out any emergency procedures required during shift.
- Responsible to be knowledgeable and successful using the BILD sales system.
- Responsible for running or overseeing weekend activities.
- Notifies Executive Director of emergency situations.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by Executive Director.
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Housekeeping Supervisor Position Summary
Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, overseeing the overall housekeeping department and insuring that the facility and resident apartments are maintained in a clean and sanitary manner.
Qualifications and Required Experience for Housekeeping Supervisor:
- Excellent communication skills and a compassion for older adults
- Supervisory experience preferred
Primary Responsibilities for Housekeeping Supervisor:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Perform welcome orientation with new residents.
- Works with the Executive Director to recruit and hire qualified housekeeping staff along with proper orientation and training.
- Responsible for knowing all information in the employee-handbook.
- Responsible for department staff schedules and work assignments.
- Verifying staff are in proper uniforms daily.
- Orders housekeeping supplies and monitors inventory.
- Schedules the rotation of weekly cleaning of resident rooms and daily cleaning of common areas and bathrooms.
- Supervisory responsibilities of department staff including job performance reviews.
- Cleans resident apartment including but not limited to vacuuming, mopping, disinfecting, dusting, emptying trash, making beds and linen service where applicable.
- Responsible for personal laundry service where applicable.
- Responsible for maintaining cleanliness of entire building.
- Monitor public restrooms throughout the day for cleanliness and adequate supplies.
- Maintain regulatory compliance where applicable.
- Transports trash and waste to disposal area.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Schedule and oversee common area Spring and Fall deep clean.
- Proficiency with software applications/programs/tools used by American House for Housekeeping Supervisor position.
- Other duties as assigned by supervisor or Executive Director.
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Office Support Position Summary:
Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall management/integrity of the building during weekends and as scheduled.
Primary Responsibilities for Office Support:
- Ensure the highest quality of customer service is available for our residents.
- Respond and address to any resident concerns which arise during shift.
- Responsible for carrying out any emergency procedures required during shift.
- Responsible to be knowledgeable and successful using the BILD sales system.
- Responsible for running or overseeing weekend activities.
- Notifies Executive Director of emergency situations.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by Executive Director.
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Cook Position Summary:
Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.
Primary Responsibilities for Cook:
- Ensure the highest quality of customer service is available for our residents.
- Responsible for knowing all information in the employee-handbook.
- Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel.
- Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director.
- Responsible for maintaining sanitary conditions in dining room areas.
- Responsible for overseeing the proper use of all dietary equipment.
- Responsible for carrying out any emergency procedures required during shift.
- Notes and reports areas or articles in need of repair.
- Engage in prospective resident visits.
- Maintain regulatory compliance where applicable.
- Other duties as assigned by Culinary Director or Executive Director.
- All Assistant Cooks must obtain and maintain a Serve Safe Certification.
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Dining Room Server Position Summary:
Under the general direction of Culinary Director and Dining Room Manager, primary Dining Room Server responsibilities include, but are not limited to, assisting with the overall functioning of the dietary department.
Primary Responsibilities for Dining Room Server:
- Ensure the highest quality of customer service is available for our residents.
- Set up of the dining room tables for meal times.
- Serve resident meals.
- Cleaning of dining room, kitchen, or other areas as directed by management.
- Assisting with the preparation of snacks, desserts, salads and condiments for service.
- Transports trash and linen to disposal area.
- Follows and completes a daily task spreadsheet ensuring all work is completed.
- Notes Refrigeration temperatures.
- Assists with all special events and catering functions.
- Assists with plating and delivery of meals to remote locations.
- Other duties as assigned by supervisor or Executive Director.
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Dishwasher Position Summary:
Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, ensuring a high quality, positive dining experience for our residents.
Qualifications and Required Experience for Dishwasher:
- Excellent communication skills and a compassion for older adults
- Training and experience in dietary/food service techniques.
- Previous food and beverage experience a plus.
Primary Responsibilities for Dishwasher:
- Ensure the highest quality of customer service is available for our residents.
- Works closely with the Culinary Director and other culinary staff.
- Cleans tables, washes dishes, and performs other general and assigned cleaning tasks.
- Loads and unloads materials, cleans equipment, and assists in all areas where assigned.
- Maintain proper water temperatures for dishwasher.
- Manage three sinks, keeping organization as a primary focus in order to clean dishes, pots, and pans properly.
- Maintain a clean work area; keep trash at an acceptable level and remove it when necessary.
- Assists with event set-up and tear-down as directed.
- Assists in other operations as needed; other duties as assigned by the Culinary Director and/or Executive Director.
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Community Relations Assistant
Under the direction of the Community Relations Manager, this position is responsible for ensuring that the programs and services delivered are consistent with American House’s philosophy of Senior Living and that the highest quality of customer service is provided for our communities, supporting their ongoing efforts to maintain and increase occupancy. Hours are determined by the supervisor and can be subject to change at any time.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Ensure the highest quality of customer service is available for our residents.
• Ensure compliance to American Houses philosophy and hallmarks as well as all written policies and procedures that govern the operation of the Sales and Marketing department.
• Responsible for sales initiatives and community outreach as described and outlined inthe American House Sales Manual.
• Support the Community Relations Manager in ensuring budgeted occupancy or higher is maintained.
• Conduct prospective resident tours on an as needed basis.
• Monitor the marketing budget and communicate with the Community Relations Manager of any changes needed.
• Set, track, and accomplish goals on a timely basis for completed calls, mailings, leads generated, appointments set, presentations, and closings as directed.
• Effectively track and cultivate all prospects utilizing the lead tracking software (You’ve Got Leads).
• Proficiency with software applications/programs/tools used by American House including but not limited to: o You’ve Got Leads o Leasehawk o Creative Work Order (Spark) o A Place for Mom Partner Central o BILD
• Develop a rapport and positive relationship with prospective residents and families.
• Ensure model and respite apartments are well maintained at all times.
• Complete reports as required.
• Work in conjunction with members of the Leadership team.
• Participate in productive sales and marketing meetings.
• Participate in weekly occupancy focus calls as required.
• Develop and maintain marketing relationships with publishers/advertisers.
• Administrative duties as needed including but not limited to: o Support of Ambassador Program o Ordering of supplies in conjunction with the Assistant Executive and Community Relations Manager o Inventory of vacancies and close/attrition documentation o Weekly Vacancy report
• Oversee and maintain inventory of all marketing material including promotional items and collateral.
• Coordinate with the Corporate Director of Marketing & Advertising on a regular basis.
• Coordinate with the Corporate Director of Sales on an as needed basis.
• Support the Community Relations Manager in on-site events for referral sources and prospects as needed.
• Prepare for and perform welcome orientation with new residents including but not limited to: o Direct contact and coordination with Maintenance o Coordinate lease signing o Communicate with the future residents all necessary information regarding their move in
• Assess the competitive landscape and institute adjustments to the sales and marketing strategies in response to meet changing market and competitive conditions. o Shop/tour all competitors on a quarterly basis via phone/e-mail and in person
• Support the Corporate Director of Marketing & Advertising function with onsite collaboration, tracking, and trafficking of advertising and promotion activities including print, digital, electronic media and direct mail.
• Implementation of a variety of new business initiatives to drive sales.
• Generate sales ideas and determine best way to drive traffic with the Community Relations Manager and Executive Director.
• Update any relevant information to the Quarterly Marketing Plan for the Community Relations Manager to submit.
• Research and identify senior living industry trends as they relate to your department.
• Support the Corporate Director of Marketing/Communication on all social media platforms regularly.
• Remain educated through webinars etc. on our existing American House Sales Systems (APFM, YGL, Partner Central, LeaseHawk, BILD).
• Maintain confidentiality of verbal and written information pertaining to residents, according to HIPAA.
• Maintain confidentiality of verbal and written information pertaining to the private materials, policies or procedures related to the operation of the community and/or personnel records, unless directed or allowable by law.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable individuals with disabilities to perform the essentialfunctions.
• Degree in sales and marketing or related field preferred
• Two years minimum experience marketing/sales
• Ability to manage a budget preferred
• Excellent communication skills and a compassion for older adults
• Must possess and maintain a valid driver’s license and current auto insurance
LANGUAGE SKILLS:
Ability to read, analyze, and interpret facility forms, signs and product instructions. Abilityto speak clearly and interpret verbal communication.
OTHER SKILLS AND ABILITIES:
• High degree of interpersonal relationship skills
• Strong organizational and time-management skills
• Considerable initiative, judgment, and leadership skills
• Telephone skills
• Problem solving and logic skills
• Computer skills
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to stand, talk, bend, stretch, pull or push and lift items.
Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
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**Part - Time, Weekend Help**
**Looking for mechanically fluent skills along with some light housekeeping.**
Housekeeper Position Summary:
Under the general direction of the Housekeeping Supervisor primary responsibilities include, but are not limited to, ensuring that the facility and resident apartments are maintained in a clean and sanitary manner.
Primary Responsibilities for Housekeeper:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Cleans resident apartment, including but not limited to, vacuuming, mopping, disinfecting, dusting, emptying trash, making beds and linen service where applicable.
- Responsible for personal laundry service where applicable.
- Responsible for maintaining cleanliness of entire building.
- Monitor public restrooms throughout the day for cleanliness and adequate supplies.
- Maintain regulatory compliance where applicable.
- Transports trash and waste to disposal area.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by supervisor or Executive Director.
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Housekeeper Position Summary:
Under the general direction of the Housekeeping Supervisor primary responsibilities include, but are not limited to, ensuring that the facility and resident apartments are maintained in a clean and sanitary manner.
Primary Responsibilities for Housekeeper:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective resident visits.
- Cleans resident apartment, including but not limited to, vacuuming, mopping, disinfecting, dusting, emptying trash, making beds and linen service where applicable.
- Responsible for personal laundry service where applicable.
- Responsible for maintaining cleanliness of entire building.
- Monitor public restrooms throughout the day for cleanliness and adequate supplies.
- Maintain regulatory compliance where applicable.
- Transports trash and waste to disposal area.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by supervisor or Executive Director.
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Cook Position Summary:
Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.
Primary Responsibilities for Cook:
- Ensure the highest quality of customer service is available for our residents.
- Responsible for knowing all information in the employee-handbook.
- Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel.
- Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director.
- Responsible for maintaining sanitary conditions in dining room areas.
- Responsible for overseeing the proper use of all dietary equipment.
- Responsible for carrying out any emergency procedures required during shift.
- Notes and reports areas or articles in need of repair.
- Engage in prospective resident visits.
- Maintain regulatory compliance where applicable.
- Other duties as assigned by Culinary Director or Executive Director.
- All Assistant Cooks must obtain and maintain a Serve Safe Certification.
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Cook Position Summary:
Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.
Primary Responsibilities for Cook:
- Ensure the highest quality of customer service is available for our residents.
- Responsible for knowing all information in the employee-handbook.
- Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel.
- Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director.
- Responsible for maintaining sanitary conditions in dining room areas.
- Responsible for overseeing the proper use of all dietary equipment.
- Responsible for carrying out any emergency procedures required during shift.
- Notes and reports areas or articles in need of repair.
- Engage in prospective resident visits.
- Maintain regulatory compliance where applicable.
- Other duties as assigned by Culinary Director or Executive Director.
- All Assistant Cooks must obtain and maintain a Serve Safe Certification.
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Position Summary
Security in our community is a very important service we provide to our residents.Officer patrols all areas of their assigned location in all weather conditions. Patrols are conducted on foot or in a variety of vehicles. Officer maintains a high code of ethics, moral conduct, confidentiality, and professionalism.
Essential Duties
- Is a very visible employee, greeting residents, family members, staff and guests when they enter the community.
- May help people into and out of their cars, escorts residents, family members, visitors and staff as needed.
- Becomes involved with assistance when requested by resident or staff member.
- Performs preventive patrol or inspectional service on an established schedule to determine that conditions are normal in a given area and to provide a visible deterrent factor.
- Routinely turning lights off as an energy conservation measure.
- Checking windows and doors to afford better protection to residents, staff, visitors and to safeguard unoccupied sections of the community.
- Enforces no access to the property and regulates removal of community equipment and/or supplies or resident’s property.
- Gathers, compiles, records and reports appropriate security information and safety hazards.
- Responds appropriately to routine and emergency situations in a timely manner and professional manner.
- Provides traffic control when necessary.
- May upon direction, receive and assist staff with community deliveries.
- Schedule is weekends, holidays, and on-call. Hours are 8:00 a.m. to 4:30 a.m.
Qualifications:
- High school or equivalent (GED)
- Valid Florida driver’s license within 30 days of employment
- Excellent communication skills and a compassion for older adults
Qualifications:
- High school or equivalent (GED)
- Valid Florida driver’s license within 30 days of employment
- Excellent communication skills and a compassion for older adults
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Dining Room Manager Position Summary
The primary responsibilities of the Dining Room Manager involve assisting in the supervision of the wait staff in preparing the dining room for meals, in serving meals to the residents and guests, and in servicing the dining room after meals. Crisp linen tablecloths, fine china and top-quality fresh ingredients; this is made-to-order dining at its finest. Seasonal and regional menus are ever-evolving, offering signature dishes and daily specials.
Qualifications and Required Experience for Dining Room Manager:
- Two years of related experience and/or training; or equivalent combination of education and experience in hospitality, senior living, or club dining rooms preferred.
- Current ServSafe certification required.
- Must have flexibility with schedule to include evenings, weekends, and holidays. Will be scheduled for 80 hours biweekly.
- Must have compassion for and a desire to work with the elderly.
- Excellent interpersonal skills are also necessary for interacting with residents and other staff.
- Must have reliable transportation and a valid driver’s license.
- All of our job offers are contingent upon the successful passing of a background check with fingerprinting, and drug testing.
Primary Responsibilities for Dining Room Manager:
- Responsible for providing a quality dining experience by overseeing the dining room staff and maintaining a pleasant and clean environment.
- Supervise the day-to-day operations of the dining room.
- Assist in establishing staffing schedule; monitoring staffing schedule; and filling in when gaps in staffing exist so that overtime can be avoided, and/or actual wages are trending higher than budget.
- Confirm that dining room personnel extend exceptional customer service in seating residents, presenting menus and specials, answering questions, and making suggestions regarding food and services.
- Directly supervise employees in the dining room. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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Position Summary
Security in our community is a very important service we provide to our residents.Officer patrols all areas of their assigned location in all weather conditions. Patrols are conducted on foot or in a variety of vehicles. Officer maintains a high code of ethics, moral conduct, confidentiality, and professionalism.
Essential Duties
- Is a very visible employee, greeting residents, family members, staff and guests when they enter the community.
- May help people into and out of their cars, escorts residents, family members, visitors and staff as needed.
- Becomes involved with assistance when requested by resident or staff member.
- Performs preventive patrol or inspectional service on an established schedule to determine that conditions are normal in a given area and to provide a visible deterrent factor.
- Routinely turning lights off as an energy conservation measure.
- Checking windows and doors to afford better protection to residents, staff, visitors and to safeguard unoccupied sections of the community.
- Enforces no access to the property and regulates removal of community equipment and/or supplies or resident’s property.
- Gathers, compiles, records and reports appropriate security information and safety hazards.
- Responds appropriately to routine and emergency situations in a timely manner and professional manner.
- Provides traffic control when necessary.
- May upon direction, receive and assist staff with community deliveries.
- Schedule is weekends, holidays, and on-call. Hours are 12:30 a.m. to 8:30 a.m.
Qualifications:
- High school or equivalent (GED)
- Valid Florida driver’s license within 30 days of employment
- Excellent communication skills and a compassion for older adults
Qualifications:
- High school or equivalent (GED)
- Valid Florida driver’s license within 30 days of employment
- Excellent communication skills and a compassion for older adults
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Assistant Cook Position Summary:
Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.
Primary Responsibilities for Assistant Cook:
- Ensure the highest quality of customer service is available for our residents.
- Assists the Culinary Director with proper orientation and training of new staff.
- Verifying staff are in proper uniforms daily.
- Responsible for knowing all information in the employee-handbook.
- Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel.
- Responsible for walking through the dining room during meals communicating with residents regarding satisfaction.
- Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director.
- Responsible for maintaining sanitary conditions in dining room areas.
- Responsible for overseeing the proper use of all dietary equipment.
- Responsible for carrying out any emergency procedures required during shift.
- Notes and reports areas or articles in need of repair.
- Engage in prospective resident visits.
- Maintain regulatory compliance where applicable.
- Other duties as assigned by Culinary Director or Executive Director.
- All Assistant Cooks must obtain and maintain a Serve Safe Certification.
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Office Support Position Summary:
Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall management/integrity of the building during weekends and as scheduled.
Primary Responsibilities for Office Support:
- Ensure the highest quality of customer service is available for our residents.
- Respond and address to any resident concerns which arise during shift.
- Responsible for carrying out any emergency procedures required during shift.
- Responsible to be knowledgeable and successful using the BILD sales system.
- Responsible for running or overseeing weekend activities.
- Notifies Executive Director of emergency situations.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by Executive Director.
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Life Enrichment Assistant Position Summary:
Under the general direction of the Life Enrichment Director, primary responsibilities include, but are not limited to, the overall responsibility of enriching the lives of our residents.
Primary Responsibilities for Life Enrichment Assistant:
- Ensure the highest quality of customer service is available for our residents.
- Engage in prospective residents visits.
- Perform welcome orientation with new residents.
- Programs for the month should be based on the Whole Person Wellness Model and should incorporate at least 2 of the 6 experiences (Intellectual, Social, Emotional, Vocational, and Spiritual)
- Use of iPad to enrich the lives of our residents and photos for community TV’s and Facebook.
- Proficiency with software applications/programs/tools used by American House for Life Enrichment position.
- Responsible for scheduling weekend activities.
- Must be available to work weekends and sometimes weekends for events.
- Represent American House professionally in all community events.
- Must be able to drive a 14 passenger bus.
- Provide transportation for both group events and personal appointments.
- Responsible to update seasonal/holiday decorations throughout the building.
- Oversees volunteer program.
- Notifies Life Enrichment Director of emergency situations.
- Reports to Life Enrichment Director.
- Schedule is 20 hours every week on Thursday, Friday and Saturdays from 10:00 a.m. - 5:30 p.m.
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Dining Room Server Position Summary:
Under the general direction of Culinary Director and Dining Room Manager, primary Dining Room Server responsibilities include, but are not limited to, assisting with the overall functioning of the dietary department.
Primary Responsibilities for Dining Room Server:
- Ensure the highest quality of customer service is available for our residents.
- Set up of the dining room tables for meal times.
- Serve resident meals.
- Cleaning of dining room, kitchen, or other areas as directed by management.
- Assisting with the preparation of snacks, desserts, salads and condiments for service.
- Transports trash and linen to disposal area.
- Follows and completes a daily task spreadsheet ensuring all work is completed.
- Notes Refrigeration temperatures.
- Assists with all special events and catering functions.
- Assists with plating and delivery of meals to remote locations.
- Other duties as assigned by supervisor or Executive Director.
- Schedule includes weekdays and weekends. Shift is 4:15 p.m. - 7:45 p.m.
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Vice President of Culinary Innovation Position Summary
The Vice President of Culinary Innovation role ensures our American House residents and their families have an exceptional culinary experience by developing a modern and contemporary approach to culinary that meets the needs of the modern senior while also differentiating the American House brand. The VP of Culinary Innovation will also be responsible for creating an environment that encourages innovation in food offerings combined with consistent execution while addressing the operational and financial needs of the business.
In short, this person must have a passion for amazing food! Amazing food that celebrates local ingredients, preferences and seasonal menus. As a key member of the senior leadership team, she or he will engage with all levels of the company, inspire team members, and promote results by fostering a collaborative partnership between our culinary department and our community operators. We are looking for an innovative chef with a passion for nutrition and a deep understanding of how the ingredients that fuel our bodies connect us to living longer, healthier lives.
The Vice President of Culinary Innovation will promote the American House brand and engage with our communities, as well as develop relationships with local farmers and purveyors. This position is the lead product expert responsible for recommending, planning and managing the development of new and improved food and beverage products and processes across the portfolio. The Vice President of Culinary Innovation is responsible for adhering to all Health department regulations and SMC standards and expectations of food service safety, quality, freshness, and presentation. The Vice President of Culinary Innovation is the executive leader for all culinary operations to include menu concepts and recipe standardization, food safety, food defense, food allergen management, food quality, labor, food cost control, production, waste control, purchasing and inventory control. In addition, the Vice President of Culinary Innovation is responsible for the management, training, employee engagement, and direction of the culinary staff. Successful candidates will be able to demonstrate the ability to drive food as a major growth strategy and brand differentiator for American House.
Qualifications and Required Experience for Vice President of Culinary Innovation:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree in culinary arts, food service Hotel Restaurant Management or related field
- Prefer a minimum of five (5) years as a Executive Chef or related, preferably in hospitality or entertainment
- Minimum of seven (7) years’ of progressive culinary management experience, multi-unit and/or multi state experience preferred
- Experience in all aspects of culinary operations, including restaurants, banquets, pub/bistros and in-room dining
- Demonstrated track record of producing culinary-driven business growth programs from concept to execution
- Effective at presenting information and responding to questions and/or concerns from management, team members, residents, public groups, regulatory agencies, Executive Leadership and/or Investors.
- Advanced proficiency in budgeting, Profit & Loss, and business planning mandatory; ability to create and manage a high-level budget and assess for profit margin improvement opportunities
- Lead menu planning and cost strategy work. Ensure a “Best In Class” Culinary strategy is executed to fullest potential at the community level.
- Excellent communications skills, both written and verbal
- Strong training and development skills
- Proficiency in Microsoft Office: Outlook, Word, Excel, Power Point
- Problem solving skills and sound decision making ability based on business needs
- Up to 40% travel; sometimes with short notice
Certificates/Licenses/Registrations
- Registered dietitian preferred
- Must obtain and maintain a ServSafe® certification (Instructor Certification preferred) within 90 days of employment.
Primary Responsibilities for Vice President of Culinary Innovation:
‘BEST IN CLASS” BRANDED CULINARY EXPERIENCE:
- Drive the launch and consistent execution of the American House “Best In Class” culinary standards, quality control, processes and procedures
- Work closely with the marketing department to establish culinary and other promotions which enhance the American House brand
- Participate with other key leaders in the formulation and execution of portfolio-wide projects and initiatives that add value to the organization and differentiate American House from the competition as a “Best In Class” industry leader.
INNOVATION & CONTINOUS IMPROVEMENT:
- Identify consumer food trends, review resident feedback and competitive insights, and establish innovative food concepts in our strategic food program.
- Lead menu/recipe development and product improvement designed to positively impact the overall resident satisfaction
- Identify opportunities through trends, resident feedback and competitive insights.
- Maintain knowledge of new and evolving technology in Culinary and the Senior Living industry to ensure the department is maximizing efficiencies.
- Provide leadership and culinary support for new community openings, new concepts, food-related life enrichment and wellness programs and year-round celebrations
- Monitor and evaluate all daily departmental activities to ensure the successful day-to-day management of all operations, as well as proposing innovative solutions for continual improvement for both operations and employee engagement.
CULINARY, BUSINESS AND STRATEGIC OPERATIONS:
- Work closely with operational leaders to set strategic goals and support field based culinary team members to ensure such goals are achieved
- Measure, analyze and report on revenues, productivity and other key metrics in order to optimize and adjust business plan to ensure success
- Lead results-driven strategic planning and execution by establishing department goals, objectives, and providing direction, guidance, and support to ensure the successful operation of the culinary department.
- Develop annual business and emergency preparedness plans that will support American House initiatives and enhance Culinary quality and service, associated costs, team member development, retention strategies, and employee productivity benchmarks
- Lead menu planning and cost strategy work. Ensure a “Best In Class” strategy is executed to fullest potential at the community level.
BUILDING EFFECTIVE TEAMS:
- Along with food & beverage leadership, serve as the primary culinary subject matter experts in order to educate team members on the latest trends
- Establish training protocols for all areas of culinary, including new menu items, food safety, occupational safety and more delivered through workshops, web based and onsite training and site visits
- Lead, direct, and administer all culinary operations including, but not limited to: budgeting and forecasting, purchasing and inventory control, policy development, implementation, and enforcement of procedure and operation standards.
- Lead a culture of responsibility specifically for food safety, food defense, and food allergen management while enforcing an industry-leading standard in food quality, freshness, and presentation throughout all food outlets in accordance to SMC standards and expectations while ensuring “A” scores for all inspections.
- Establish health and safety policies and procedures for team members, safeguard their compliance, corrects and communicates any safety violation located on the community grounds in a timely manner, and ensure consistent adherence to all OSHA guidelines.
- Promote and strengthen American House brand to attract and retain top talent.
- Create a compliance culture within American House that fosters an environment where team members feel empowered to report potential violations and/or misconduct; champion the importance of safety and compliance to reinforce a culture of safety and team support.
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Cook Position Summary:
Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.
Primary Responsibilities for Cook:
- Ensure the highest quality of customer service is available for our residents.
- Responsible for knowing all information in the employee-handbook.
- Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel.
- Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director.
- Responsible for maintaining sanitary conditions in dining room areas.
- Responsible for overseeing the proper use of all dietary equipment.
- Responsible for carrying out any emergency procedures required during shift.
- Notes and reports areas or articles in need of repair.
- Engage in prospective resident visits.
- Maintain regulatory compliance where applicable.
- Other duties as assigned by Culinary Director or Executive Director.
- All Assistant Cooks must obtain and maintain a Serve Safe Certification.