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Dining Room Manager Position Summary
The primary responsibilities of the Dining Room Manager involve assisting in the supervision of the wait staff in preparing the dining room for meals, in serving meals to the residents and guests, and in servicing the dining room after meals. Crisp linen tablecloths, fine china and top-quality fresh ingredients; this is made-to-order dining at its finest. Seasonal and regional menus are ever-evolving, offering signature dishes and daily specials.
Qualifications and Required Experience for Dining Room Manager:
- Two years of related experience and/or training; or equivalent combination of education and experience in hospitality, senior living, or club dining rooms preferred.
- Current ServSafe certification required.
- Must have flexibility with schedule to include evenings, weekends, and holidays. Will be scheduled for 80 hours biweekly.
- Must have compassion for and a desire to work with the elderly.
- Excellent interpersonal skills are also necessary for interacting with residents and other staff.
- Must have reliable transportation and a valid driver’s license.
- All of our job offers are contingent upon the successful passing of a background check with fingerprinting, and drug testing.
Primary Responsibilities for Dining Room Manager:
- Responsible for providing a quality dining experience by overseeing the dining room staff and maintaining a pleasant and clean environment.
- Supervise the day-to-day operations of the dining room.
- Assist in establishing staffing schedule; monitoring staffing schedule; and filling in when gaps in staffing exist so that overtime can be avoided, and/or actual wages are trending higher than budget.
- Confirm that dining room personnel extend exceptional customer service in seating residents, presenting menus and specials, answering questions, and making suggestions regarding food and services.
- Directly supervise employees in the dining room. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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Nights and Weekends!
Office Support Position Summary:
Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall management/integrity of the building during weekends and as scheduled.
Primary Responsibilities for Office Support:
- Ensure the highest quality of customer service is available for our residents.
- Respond and address to any resident concerns which arise during shift.
- Responsible for carrying out any emergency procedures required during shift.
- Responsible to be knowledgeable and successful using the BILD sales system.
- Responsible for running or overseeing weekend activities.
- Notifies Executive Director of emergency situations.
- Notes areas or articles in need of repair and reports to Assistant Director.
- Other duties as assigned by Executive Director.
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Personal Care Partner Position Summary
Under the general direction of the Executive Director and Wellness Director, primary responsibilities include, but are not limited to providing assistance to the residents in maintaining their highest level of functional independence and psychosocial wellness.
Primary Responsibilities for Personal Care Partner:
- Ensure compliance to American House’s Mission and philosophy as well as all written policies and procedures that govern the Wellness Department.
- Perform all assigned tasks in accordance with policies and procedures and as instructed by your supervisor and/or Wellness Director, as well as other members of the leadership team.
- Follow work assignments and/or work schedules in completing and performing tasks.
- Report all changes in the resident’s psychosocial and physical condition, and in skin breakdown to the Wellness Director.
- Cooperate with other team members to meet the needs of the residents.
- Report all complaints, grievances, and instances of abuse to the Wellness Director and/or the Executive Director.
- Report all occupational exposures to blood, body fluids, infectious materials, and hazardous chemical to the Wellness Director.
- Participate and receive report from prior shift.
- Assist residents as need with activities of daily living such as dental and mouth care, bathing, dressing/undressing, hair and nail care, shaving, continence management, use of prosthetic devices, securing transportation, shopping, making and keeping appointments, use of the telephone, laundry, correspondence, social, exercise and leisure activities, ambulation, and dining.
- Serve meals and assist in the clearing of tables under the direction of the Culinary Director.
- Implements activities as assigned and instructed by the Memory Care Program Director.
- Report needed repairs and safety concerns to the Maintenance Director.
- Answer all emergency response system calls immediately.
- Provide post-mortem care as instructed.
- Follow established safety regulations, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance procedures.
- Communicate with family members, visitors, and volunteers in a customer service oriented manner.
- Complete all documentation and paperwork as required.
- Participate in Wellness meetings and mandatory trainings.
- Perform special treatments as instructed.
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Dining Room Server Position Summary:
Under the general direction of Culinary Director and Dining Room Manager, primary Dining Room Server responsibilities include, but are not limited to, assisting with the overall functioning of the dietary department.
Primary Responsibilities for Dining Room Server:
- Ensure the highest quality of customer service is available for our residents.
- Set up of the dining room tables for meal times.
- Serve resident meals.
- Cleaning of dining room, kitchen, or other areas as directed by management.
- Assisting with the preparation of snacks, desserts, salads and condiments for service.
- Transports trash and linen to disposal area.
- Follows and completes a daily task spreadsheet ensuring all work is completed.
- Notes Refrigeration temperatures.
- Assists with all special events and catering functions.
- Assists with plating and delivery of meals to remote locations.
- Other duties as assigned by supervisor or Executive Director.
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Sub Cook Position Summary:
Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.
Primary Responsibilities for Sub Cook:
- Ensure the highest quality of customer service is available for our residents.
- Assists the Culinary Director with proper orientation and training of new staff.
- Verifying staff are in proper uniforms daily.
- Responsible for knowing all information in the employee-handbook.
- Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel.
- Responsible for walking through the dining room during meals communicating with residents regarding satisfaction.
- Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director.
- Responsible for maintaining sanitary conditions in dining room areas.
- Responsible for overseeing the proper use of all dietary equipment.
- Responsible for carrying out any emergency procedures required during shift.
- Notes and reports areas or articles in need of repair.
- Engage in prospective resident visits.
- Maintain regulatory compliance where applicable.
- Other duties as assigned by Culinary Director or Executive Director.
- All Assistant Cooks must obtain and maintain a Serve Safe Certification.
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Dining Room Server Position Summary:
Under the general direction of Culinary Director and Dining Room Manager, primary Dining Room Server responsibilities include, but are not limited to, assisting with the overall functioning of the dietary department.
Primary Responsibilities for Dining Room Server:
- Ensure the highest quality of customer service is available for our residents.
- Set up of the dining room tables for meal times.
- Serve resident meals.
- Cleaning of dining room, kitchen, or other areas as directed by management.
- Assisting with the preparation of snacks, desserts, salads and condiments for service.
- Transports trash and linen to disposal area.
- Follows and completes a daily task spreadsheet ensuring all work is completed.
- Notes Refrigeration temperatures.
- Assists with all special events and catering functions.
- Assists with plating and delivery of meals to remote locations.
- Other duties as assigned by supervisor or Executive Director.
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*Full Time 3rd Shift Only*
Resident Assistant/Lead Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide Position Summary:
Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide Primary responsibilities: oversight of daily shift responsibilities while working alongside staff in the other buildings on campus. Provides residents with personal care and other assistance with activities of daily living as outlined by resident care plans and doctor's orders, and works cooperatively with other team members to ensure excellent service is provided to elders and their families.
Qualifications and Required Experience for Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide :
- Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide must possess strong interpersonal communication skills.
- Dresses and behaves in a professional manner.
- Able to perform shift work including some weekends and holidays.
- Able to work autonomously and as a team member.
- At least 18 years of age.
- Must be able to pass background check, drug test, and physical.
- Certified Nursing Assistant (CNA) Certification is a bonus, but not required.
Primary Responsibilities for Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide :
- Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide must provide residents with personal care and assistance with activities of daily living.
- Ensure proper documentation and record keeping is maintained.
- Complete housekeeping, dietary and life enrichment tasks as needed to meet resident needs.
- Interact professionally with other staff, visitors and family members.
- Comply with company policies, standards and licensing rules.
- Perform other tasks as requested by the supervisor.
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LPN/RN
* Shift Differential of $1.50/hour for overnights and weekends*
SUMMARY: Under the general direction of the Executive Director and Wellness Director, primary responsibilities include, but are not limited to, assisting in the management of the day to day operations of the health and wellness component of the community, to ensure the maximum levels of resident functional ability, safety, and well-being.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned as needed.
• Ensure compliance to American House’s philosophy as well as all written policies and procedures that govern the operation of the Resident Services Department. • Assist in the coordination of effective communication among Resident Associates, residents, and families.
• Maintain liaison with residents and family members.
• Through ongoing supervision, oversight and delegation assists in the provision of a continuous high quality of service within the Health and Wellness Department. • Assist in establishing rapport among Health and Wellness team members to facilitate teamwork.
• Assist in the recruitment and selection of competent Resident Associates.
• Assist in the continuous, ongoing supervision of all Health and Wellness team members, including but not limited to training, disciplining, counseling, motivating, and evaluating.
• Assist in the orientation and in service training.
• Assist to ensure that all staff follows established safety regulations, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance procedures.
• Make written and oral reports to the Wellness Director concerning the operation of the Health and Wellness Department.
• Assist in the coordination of healthcare services with other resident services to ensure continuity of care.
• Assist Wellness Director in various nursing activities.
• Continuity assess residents to verify their appropriateness to live within the community.
• Assist in the coordination of regularly scheduled wellness meetings.
• Complete all administrative paperwork as required.
• Assist in the coordination of regularly scheduled wellness meetings.
• Complete all administrative paperwork as required.
• Assist with medication administration.
• Works in conjunction with resident’s attending physician to make certain highest quality of service is being provided.
• Submit recommendations to the Wellness Director for budget completion, equipment, and supplies.
• Assist in the development of work schedules and assignments to ensure staff accountability and task completion.
• Maintain confidentiality of verbal and written information pertaining to residents, according to HIPAA.
• Maintain confidentiality of verbal and written information pertaining to the private materials, policies or procedures related to the operation of the community and/or personnel records, unless directed or allowable by law.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• Excellent communication skills and a compassion for older adults
LANGUAGE SKILLS:
Ability to read, analyze, and interpret facility forms, signs and product instructions. Ability to speak clearly and interpret verbal communication.
OTHER SKILLS AND ABILITIES:
• High degree of interpersonal relationship skills
• Strong organizational and time-management skills
• Considerable initiative, judgment, and leadership skills
• Telephone skills
• Problem solving and logic skills
• Computer skills
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to stand, talk, bend, stretch, pull or push and lift items.
Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
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Resident Assistant/Lead Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide Position Summary:
Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide Primary responsibilities: oversight of daily shift responsibilities while working alongside staff in the other buildings on campus. Provides residents with personal care and other assistance with activities of daily living as outlined by resident care plans and doctor's orders, and works cooperatively with other team members to ensure excellent service is provided to elders and their families.
Qualifications and Required Experience for Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide :
- Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide must possess strong interpersonal communication skills.
- Dresses and behaves in a professional manner.
- Able to perform shift work including some weekends and holidays.
- Able to work autonomously and as a team member.
- At least 18 years of age.
- Must be able to pass background check, drug test, and physical.
- Certified Nursing Assistant (CNA) Certification is a bonus, but not required.
Primary Responsibilities for Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide :
- Resident Assistant/Caregiver/Certified Nursing Assistant (CNA)/Nurse Aide/Resident Aide must provide residents with personal care and assistance with activities of daily living.
- Ensure proper documentation and record keeping is maintained.
- Complete housekeeping, dietary and life enrichment tasks as needed to meet resident needs.
- Interact professionally with other staff, visitors and family members.
- Comply with company policies, standards and licensing rules.
- Perform other tasks as requested by the supervisor.
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Dining Room Server Position Summary:
Under the general direction of Culinary Director and Dining Room Manager, primary Dining Room Server responsibilities include, but are not limited to, assisting with the overall functioning of the dietary department.
Primary Responsibilities for Dining Room Server:
- Ensure the highest quality of customer service is available for our residents.
- Set up of the dining room tables for meal times.
- Serve resident meals.
- Cleaning of dining room, kitchen, or other areas as directed by management.
- Assisting with the preparation of snacks, desserts, salads and condiments for service.
- Transports trash and linen to disposal area.
- Follows and completes a daily task spreadsheet ensuring all work is completed.
- Notes Refrigeration temperatures.
- Assists with all special events and catering functions.
- Assists with plating and delivery of meals to remote locations.
- Other duties as assigned by supervisor or Executive Director.
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Dining Room Server Position Summary:
Under the general direction of Culinary Director and Dining Room Manager, primary Dining Room Server responsibilities include, but are not limited to, assisting with the overall functioning of the dietary department.
Primary Responsibilities for Dining Room Server:
- Ensure the highest quality of customer service is available for our residents.
- Set up of the dining room tables for meal times.
- Serve resident meals.
- Cleaning of dining room, kitchen, or other areas as directed by management.
- Assisting with the preparation of snacks, desserts, salads and condiments for service.
- Transports trash and linen to disposal area.
- Follows and completes a daily task spreadsheet ensuring all work is completed.
- Notes Refrigeration temperatures.
- Assists with all special events and catering functions.
- Assists with plating and delivery of meals to remote locations.
- Other duties as assigned by supervisor or Executive Director.
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Transportation Driver Position Summary
Under the general direction of the Executive Director(s). Primary responsibilities include, but are not limited to, transporting residents for group activities and/or personal appointments.
Qualifications and Required Experience for Transportation Driver:
- Excellent communication skills and a compassion for older adults.
- Must possess a valid driver’s license.
Primary Responsibilities for Transportation Driver:
- Ensure the highest quality of customer service is available for our residents.
- Provides transportation services to current American House residents for appointments in the community within a 10 mile radius.
- Works directly with Executive Director(s) to coordinate transportation for prospective residents when needed.
- Responsible for maintaining a schedule of resident appointment times.
- Keeps current American House marketing materials in the bus at all times.
- Communicates with the Executive Director/Maintenance Director any required maintenance or repair of building vehicle.
- Maintain a valid driver's license.
- Other duties as assigned.
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Sub Cook Position Summary:
Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.
Primary Responsibilities for Sub Cook:
- Ensure the highest quality of customer service is available for our residents.
- Assists the Culinary Director with proper orientation and training of new staff.
- Verifying staff are in proper uniforms daily.
- Responsible for knowing all information in the employee-handbook.
- Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel.
- Responsible for walking through the dining room during meals communicating with residents regarding satisfaction.
- Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director.
- Responsible for maintaining sanitary conditions in dining room areas.
- Responsible for overseeing the proper use of all dietary equipment.
- Responsible for carrying out any emergency procedures required during shift.
- Notes and reports areas or articles in need of repair.
- Engage in prospective resident visits.
- Maintain regulatory compliance where applicable.
- Other duties as assigned by Culinary Director or Executive Director.
- All Assistant Cooks must obtain and maintain a Serve Safe Certification.
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Job Description: Digital/Print Graphic Designer
Digital/Print Graphic Designer Position Summary:
Under the direction of the Creative Director, this position is responsible for the creation of visual concepts to communicate ideas that inspire, inform and captivate our customers. The Digital/Print Graphic Designer will ensure the programs and services delivered are consistent with American House’s philosophy of Senior Living and that the highest quality of customer service is provided to our ‘clients’, everyday, supporting the Company’s ongoing efforts to maintain and increase occupancy. This position is headquartered in the corporate office of which core business hours are Monday – Friday 8:30am-5:00pm.
Essential Duties and Responsibilities for Digital/Print Graphic Designer:
include but are not limited to the following. Other duties may be assigned as needed.
- Candidate must exhibit the ability to organize and achieve excellence in regards to quality work, as part of the marketing team, and share the passion to produce award-winning creative
- Must be conceptual thinker with ability to develop and create work in online/offline channels
- Ability to collaborate with team in the evolution and production of an idea or design, and transform it into visual executions that successfully communicate to a specific audience
- Ability to ideate and work collaborative and supportively with team members to develop user-centric designs that provide a rich customer experience across all mediums
- Proficient production skills to create finished artwork for all mediums including video, digital and print, and broadcast
- Prepares layouts, designs and creates artwork for use in digital and traditional mediums
- Professional experience in creating/building email marketing campaigns and marketing automation tactics
- Proven competency in traditional and digital design, production techniques and printing methods
- Communicate, analyze and collaborate with clients, customers and team to ensure design accurately reflects the preferred message and desired outcome
- Detail-oriented, with marked ability to work efficiently under pressure in a fast-paced environment, on multiple projects simultaneously with varying deadlines
- Coordinates all administrative aspects of production on assigned projects, including preparing final designs for presentation, checking and approving color, copy, text format and imagrey
- Concept and produce motion graphics using HTML5 for motion, digital and web
- Clear understanding of naming conventions, file management and storage
- Resourceful, self-directed and willingness to learn and adapt quickly
Qualification Requirements for Digital/Print Graphic Designer:
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- College degree in graphic design, communications or similar
- 5-7 years minimum experience in graphic design role serving multiple people
- Excellent organizational and communication skills
- Flexibility to work extended hours during the weekday and/or weekends when projects/schedules dictate
- Proven history and portfolio of digital, social media and print collateral files
- Proficient using the MAC platform
- Expert knowledge of Adobe Creative Suite and HTML5
- Full Competency in Microsoft Office Suite
- Will be required to take and pass a design/production assignment within a two day window
- Must possess and maintain a valid driver’s license and current auto insurance
- Interest/experience in working with seniors and a compassion for older adults
Language Skills for Digital/Print Graphic Designer:
Ability to read, analyze, and interpret company documents and forms. Ability to speak clearly and interpret verbal communication.
Other Skills and Abilities for Digital/Print Graphic Designer:
- Communication and collaboration skills – written & verbal
- Keen problem solving and logic skills
- Advanced Technology and Computer skills
- Professional expertise with MS Office products
- Exceptional Coordination skills
- Excellent Time Management skills
- Must be able to thrive in a fast-paced, passionate environment
Physical Demands for Digital/Print Graphic Designer:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to stand, talk, bend, stretch, pull or push and lift items.
Some travel is required.
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Medical Technician Position Summary
Under the general direction of the Executive Director, Wellness Director, and Memory Care Wellness Director, the primary responsibilities for this position include, but are not limited to, administering medications to the residents in a safe, accurate, and timely manner.
Qualifications and Required Experience for Medical Technician:
- Excellent communication skills and a compassion for older adults.
- Must possess valid driver’s license with reliable transportation.
- Must be able to read, write, and speak English fluently.
- Must possess the 6-hour Medication Technician training course according to Florida State Statues 2018 Chapter 393 Section 506 and maintain active certification.
- Must be able to work a flexible shift schedule. Days and hours will vary to equal a 48-hour biweekly schedule.
Primary Responsibilities for Medical Technician:
- Administers medications according to the physician order on the medication administration record (MAR).
- Documents medications administered on the MAR in accordance with company policy. Checks MARs immediately after administration and prior to end of shift to ensure documentation is complete and accurate.
- Conducts change of shift report with oncoming/outgoing shift personnel.
- Maintains security of medication cart and narcotic keys during entire shift. Conduct narcotic count at the beginning and end of every shift in accordance with company policy and procedure.
- Provides all necessary care and services to assigned residents and assists other caregivers as needed.
- Works collaboratively with peers and other team members.
- Provides assistance with Activities of Daily living such as with bathing, dressing, personal hygiene (includes shaving, oral care, nail care, hair care, foot care), toileting, eating and ambulation/mobility.
- Maintains professional demeanor at all times when interacting with residents and families.
- Reports any suspected or witnessed instances of verbal, mental, or physical abuse to licensed staff immediately.
- Utilizes safe transfer techniques when assisting residents with mobility.
- Participates in and supports the resident-centered activities program.
- Care for sensory enhancement devices such as eyeglasses and hearing aids.
- Completes housekeeping tasks such as bed-making, linen changes, vacuuming, emptying trash, and cleaning bathroom.
- Washing residents’ laundry as needed.
- Escorts residents and coordinates internal transportation needs.
- Assists residents with personal correspondence/telephone usage when requested.
- Observes and reports changes in residents’ physical condition and cognitive/emotional status to Wellness Director or charge nurse, as needed.
- Conducts room checks and resident rounds.
- Monitors for environmental safety hazards.
- Assists in a variety of tasks related to dining (escort residents to dining room, assist with set up and clean tables, serve meals, bus tables, etc.).
- Assists residents with swallowing difficulty with eating.
- Responds to emergencies in a prompt and calm manner. Immediately reports such emergencies to the charge nurse.
- Attends and participates in staff meetings and mandatory in-services.
- Documents provision of services on company forms.
- Uses tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations.
- Follows-up with appropriate staff, residents, or other individuals regarding reported complaints, problems and concerns.
- Acts as ambassador and public relations representative to guests and other off-campus visitors.
- Copies special paperwork or forms.
- Demonstrates an appreciation of the heritage, values, and wisdom of the residents and an understanding of the aging process.
- Collaborates with associates in other departments to assure necessary care and services are provided.
- Participates in projects or committees as assigned.
- Performs related duties as assigned.
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