Position Summary Medication Technicians are an essential part of our wellness team by administering medications to residents in a safe, accurate, and timely manner under the supervision of a licensed nurse and general direction of the Wellness Director.   Duties/Responsibilities: - Prepare and administer medications as allowed by state regulation to residents following established policies and procedures. - Accurately complete required documentation of medication administration at time-of-service delivery. Verifies identity of resident receiving medication and records name of drug, dosage, route, and time of administration on specified forms or records. - Review MARs immediately after administration of a medication and prior to end of shift to ensure documentation is complete and accurate. - Notify supervisor when making the decision not to administer a medication as ordered. - Communicate effectively at the end of shift relaying relevant and pertinent information regarding resident care, concerns, changes, and the like to oncoming/outgoing personnel. - Maintain security of medication cart and narcotic keys during entire shift. Conduct narcotic count at the beginning and end of every shift in accordance with company policy and procedure. - Observe residents and reports changes in resident’s psychosocial and physical condition as well as any concerns, e.g., skin breakdown, rash, behavioral changes, speech change, change in appearance, etc., to Wellness Director. - Maintain a clean, safe, and orderly environment for residents. Ensure resident rooms are clean and tidy throughout each day and follows scheduled housekeeping tasks such as laundry as assigned. - Assist residents with activities of daily living, to include ambulation, transferring, showering, personal hygiene, incontinence care, feeding, reminders, and supervision according to the individual plan of care. - Gathering, engaging, and assisting residents in activities, conducting activities in groups or one-on-one with residents as requested. Encouraging residents to socialize and participate in planned activities and develop friendships with other residents.  - Communicates professionally with physicians and third-party specialists, such as homecare providers, lab providers and hospice professionals. - Maintain the resident record daily following company policy and procedure. - Follow established safety protocols, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance procedures. Respond to all requests for assistance promptly and with a positive demeanor including emergency pull cords, telephone calls, and requests from family members or friends. - Report all complaints, grievances, suspicion of abuse and instances of abuse to the Wellness Director and/or the Executive Director. - Participate and attend Wellness meetings and required trainings to ensure compliance with all regulations and policies - Other duties as assigned Required Skills/Abilities: - Ability to communicate clearly and effectively with both residents and staff. Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. - Able to make standard and routine decisions as allowed by state regulation based on training, knowledge gained through job required certification, detailed guidelines, and judgement. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor. - Successful completion of a state approved medication administration course and other state required certifications to perform job duties as allowed by state regulations. Preferred Skill/Abilities: - Previous experience as a Certified Med Aide or Medication Technician - Experience working with older adults - Previous experience in Assisted Living or Memory Care - Knowledge of dementia and related diseases Education and Requirements: - High school diploma or equivalent educational experience - Minimum 18 years of age - Must pass a pre-employment background check, drug screen, TB test and physical Physical Demands:  - Standing, Walking - Sitting - Use hands and fingers to handle/feel - Reach with hands and arms - Talk or hear - Vision - Able to lift up to 50 pounds Working Conditions:  - Requires interaction with co-workers, clients, and/or vendors - Occasional weekend, evening, or night work if needed to ensure shift coverage - Possible exposure to communicable diseases, infections, and/or blood-borne pathogens - Potential injury from transferring, repositioning, or lifting clients - Exposure to latex - Possible exposure to various drugs, chemicals, infectious or biological hazards #indhp

Transportation Driver Position Summary Under the general direction of the Executive Director. Primary responsibilities include, but are not limited to, transporting residents for group activities and/or personal appointments.   Qualifications and Required Experience for Transportation Driver: - Excellent communication skills and a compassion for older adults. - Must possess a valid driver’s license. Primary Responsibilities for Transportation Driver: - Ensure the highest quality of customer service is available for our residents. - Provides transportation services to current American House residents for appointments in the community within a 10 mile radius. - Works directly with Executive Director(s) to coordinate transportation for prospective residents when needed. - Responsible for maintaining a schedule of resident appointment times. - Keeps current American House marketing materials in the bus at all times. - Communicates with the Executive Director/Maintenance Director any required maintenance or repair of building vehicle. - Maintain a valid driver's license. - Other duties as assigned.

Housekeeper Position Summary: Under the general direction of the Housekeeping Supervisor primary responsibilities include, but are not limited to, ensuring that the facility and resident apartments are maintained in a clean and sanitary manner.   Primary Responsibilities for Housekeeper: - Ensure the highest quality of customer service is available for our residents. - Engage in prospective resident visits. - Cleans resident apartment, including but not limited to, vacuuming, mopping, disinfecting, dusting, emptying trash, making beds and linen service where applicable. - Responsible for personal laundry service where applicable. - Responsible for maintaining cleanliness of entire building. - Monitor public restrooms throughout the day for cleanliness and adequate supplies. - Maintain regulatory compliance where applicable. - Transports trash and waste to disposal area. - Notes areas or articles in need of repair and reports to Assistant Director. - Other duties as assigned by supervisor or Executive Director.

Housekeeper Position Summary: Under the general direction of the Housekeeping Supervisor primary responsibilities include, but are not limited to, ensuring that the facility and resident apartments are maintained in a clean and sanitary manner.   Primary Responsibilities for Housekeeper: - Ensure the highest quality of customer service is available for our residents. - Engage in prospective resident visits. - Cleans resident apartment, including but not limited to, vacuuming, mopping, disinfecting, dusting, emptying trash, making beds and linen service where applicable. - Responsible for personal laundry service where applicable.  - Responsible for maintaining cleanliness of entire building. - Monitor public restrooms throughout the day for cleanliness and adequate supplies. - Maintain regulatory compliance where applicable. - Transports trash and waste to disposal area. - Notes areas or articles in need of repair and reports to Assistant Director. - Other duties as assigned by supervisor or Executive Director.    

Resident Assistant Position Summary Residents Assistants are an essential part of our wellness team by providing basic personal assistance to the residents in maintaining their highest level of functional independence and psychosocial wellness under the direction and supervision of a RN or LPN.   Resident Assistant Duties/Responsibilities: - Providing companionship, building rapport and establishing a trusting relationship with our residents - Assisting residents in activities of daily living, to include ambulation, transferring, showering, personal hygiene, incontinence care, feeding, reminders, supervision. - Gathering and assisting residents in activities, conducting activities in groups or one-on-one with residents as requested. - Conducting daily tasks in a safe manner and for adhering to all safety procedures. - Serves residents meals and after-meal cleanup. - Assures that resident rooms are clean and tidy throughout each day. Is responsible for resident laundry, as assigned. - Observes residents and reporting any concerns, e.g., skin breakdown, rash, behavioral changes, speech change, change in appearance, etc., to Wellness Director. - Follow established safety regulations, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance procedure. - Communicate with family members, visitors, and volunteers in a customer service-oriented manner. - Report all changes in the resident’s psychosocial and physical condition, and in skin breakdown to the Wellness Director. - Report all complaints, grievances, and instances of abuse to the Wellness Director and/or the Executive Director. - Answer all emergency response system calls immediately. - Provide post-mortem care as instructed. - Complete all documentation and paperwork as required. - Participate in Wellness meetings and mandatory trainings to ensure compliance with all regulations and policies. - Ensure compliance to American House’s Mission and philosophy as well as all written policies and procedures that govern the Wellness Department. - Perform all assigned tasks in accordance with policies and procedures and as instructed by the Wellness Director, as well as other members of the leadership team. Resident Assistant Required Skills/Abilities: - Ability to communicate clearly and effectively with both residents and staff - Ability to lift, pull, push, carry 40 pounds and to move about the community quickly in order to provide emergency assistance to residents. - Maintains a safe environment for patients and co-workers, transports patients and equipment as appropriate. Resident Assistant Preferred Skill/Abilities: - Experience working with Seniors - CNA certification - Previous experience in Assisted Living or Memory Care Resident Assistant Education and Requirements: - High school diploma or equivalent educational experience - Minimum 18 years of age - Must pass a pre-employment background check, drug screen, TB test and physical   #indhp

Medication Technician Position Summary Under the general direction of the Executive Director and Wellness Director, primary responsibilities include, but are not limited to, administer medications to the residents in a safe, accurate, and timely manner.     Qualifications and Required Experience for Medication Technician: - Excellent communication skills and a compassion for older adults - Must possess valid driver’s license Primary Responsibilities for Medication Technician: - Administers medications according to the physician order on the medication administration record (MAR) - Documents medications administered on the MAR in accordance with company policy - Checks MARs immediately after administration and prior to end of shift to ensure documentation is complete and accurate - Conducts change of shift report with oncoming/outgoing shift personnel - Maintains security of medication cart and narcotic keys during entire shift. Conduct narcotic count at the beginning and end of every shift in accordance with company policy and procedure. - Provides all necessary care and services to assigned residents and assists other caregivers as needed - Works collaboratively with peers and other team members - Provides assistance with Activities of Daily living such as with bathing, dressing, personal hygiene (includes shaving, oral care, nail care, hair care, foot care), toileting, eating and ambulation/mobility - Maintains professional demeanor at all times when interacting with residents and families. - Reports any suspected or witnessed instances of verbal, mental, or physical abuse to licensed staff immediately - Utilizes safe transfer techniques when assisting residents with mobility - Participates in and supports the resident-centered activities program - Care for sensory enhancement devices such as eyeglasses and hearing aids - Completes housekeeping tasks such as bed-making, linen changes, vacuuming, emptying trash, and cleaning bathroom - Washing residents’ laundry as needed - Escorts residents and coordinates internal transportation needs - Assists residents with personal correspondence/telephone usage when requested - Observes and reports changes in residents’ physical condition and cognitive/emotional status to Wellness Director or charge nurse, as needed - Conducts room checks and resident rounds - Monitors for environmental safety hazards - Assists in a variety of tasks related to dining (escort residents to dining room, assist with set up and clean tables, serve meals, bus tables, etc.) - Assists residents without swallowing difficulty with eating - Responds to emergencies in a prompt and calm manner. Immediately reports such emergencies to the charge nurse. - Attends and participates in staff meetings and mandatory in-services - Documents provision of services on company forms - Uses tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations - Follows-up with appropriate staff, residents, or other individuals regarding reported complaints, problems and concerns - Acts as ambassador and public relations representative to guests and other off-campus visitors - Communicates with physicians and third party specialists, such as homecare providers, labs and hospice professionals - Copies special paperwork or forms - Demonstrates an appreciation of the heritage, values, and wisdom of the residents and an understanding of the aging process - Collaborates with associates in other departments to assure necessary care and services are provided - Participates in projects or committees as assigned - Performs related duties as assigned    

Business Office Manager Position Summary The Business Office Manager plays an integral role in upholding American House’s mission to enrich the lives of those we serve. primary responsibilities include, but are not limited to managing the day to day operations of the Business Office.   Qualifications and Required Experience for Business Office Manager: - Ensure compliance to American House’s philosophy and hallmarks as well as all written policies and procedures that govern the operations of the Business Office. - Ensure employee files are compliant according to state license and regulations. - Handle workman’s composition claims. - Act as a strategic partner to business leaders and an advocate for the employees; serve as a consultant to management on Human Resources-related issues. - Manage all aspects of Unemployment Agency (MESC) filings and responses, Workers’ Compensation cases, including coordination with Campus Administrators as needed for effective case management. - Complete court-ordered forms in regard to child support, health care coverage and dental coverage. - Complete routine criminal history requests, including FBI fingerprinting when necessary. - Complete Employment Verifications – written and verbal. - Answer incoming telephone calls and perform secretarial functions. - Provide relevant, complete, accurate, and timely financial information to residents, responsible parties, administrative staff, American House staff, and insurance companies. - Maintain a file of copies of all charge slips, debits, credits, etc. issued to each resident. - Process and post charge slips to resident bills. - Prepare and mail resident invoices and statements. - Reconcile bank statements. - Perform functions of computer/data processor. - Prepare payroll, time sheets, etc. - Coordinate with employees and help them enroll in benefits through the HR Connection portal. - Post accounts payable and files and maintains AIP invoices. - Cash management of operation, resident deposits, and payroll account to ensure adequate balances are available to meet monthly obligations. - Preparation for monthly P&L process, posting adjusting journal entries as needed and review with the Executive Director and American House staff. - Submit recommendations to the Executive Director for budget completion, equipment, and supplies. - Maintain office supply orders. Primary Responsibilities for Business Office Manager: - Excellent communication skills and a compassion for older adults. - Must possess valid driver’s license. - A High School Diploma, an Associate Degree in Business or Accounting is desired. - Must be able to read, write, speak, and understand the English language.

Beautician Position Summary: Qualifications and Required Experience for Beautician: - Excellent communication skills and a compassion for older adults. - Understanding of sanitation and sterilization standards - Must possess a valid driver’s license. - Must be a licensed Cosmetologist in the State of Michigan - Must be a licensed Nail Specialist in the State of Michigan; Full Specialist License preferred. - Previous experience as a Hair Stylist or colorist.   Primary Responsibilities for Beautician: - Schedule hair appointments with our residents and maintain weekly schedule. - Perform all aspects of hair care: cut, perm, dye and set in a professional manner an in accordance with the rules and regulations of the Michigan Board of Cosmetology - Control inventory of supplies and equipment to meet resident needs - Maintain cleanliness and order of the Beauty Shop area. - Demonstrate positive resident relations and uphold community’s quality of service standards. - Restock shelves & supplies - Perform manicure, pedicure, waxing and facial services. - Performing scalp treatments. - Paint fingernails and toenails - Clean, cut and shape nails - Prepare and clean beauty station in-between appointments - Sterilize equipment before use - Give hand and foot massages - Engage in prospective resident visits - Maintain regulatory compliance where applicable - Other duties as assigned by the Executive Director

Position Summary Resident Assistants are an essential part of our wellness team by providing personal assistance to the residents and assisting residents to maintain their highest level of functional independence and psychosocial wellness under the direction and supervision of a RN or LPN.   Duties/Responsibilities: - Assists residents with activities of daily living, to include ambulation, transferring, showering, personal hygiene, incontinence care, feeding, reminders, and supervision according to the individual plan of care. - Gathering, engaging, and assisting residents in activities, conducting activities in groups or one-on-one with residents as requested. Encouraging residents to socialize and participate in planned activities and develop friendships with other residents.  - Maintain a clean, safe, and orderly environment for residents. Assure resident rooms are clean and tidy throughout each day and follows scheduled housekeeping tasks such as laundry as assigned.  Serves meals to residents in dining room or apartment.  - Encourages the resident to eat a balanced diet while respecting the resident’s right of free choice. Documents and reports any changes in eating habits to supervisor. - Observes residents and reports changes in resident’s psychosocial and physical condition as well as any concerns, e.g., skin breakdown, rash, behavioral changes, speech change, change in appearance, etc., to Wellness Director. - Maintains the resident record daily following company policy and procedure. - Follows established safety protocols, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance procedures. Responds to all requests for assistance promptly and with a positive demeanor including emergency pull cords, telephone calls, and requests from family members or friends. - Report all complaints, grievances, suspicion of abuse and instances of abuse to the Wellness Director and/or the Executive Director. - Participates and attends Wellness meetings and required trainings to ensure compliance with all regulations and policies - Other duties as assigned  Required Skills/Abilities: - Ability to communicate clearly and effectively with both residents and staff. Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. - Able to make standard and routine decisions based on detailed guidelines with little independent judgement. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.  Preferred Skill/Abilities: - Experience working with older adults - CNA Certification - Previous experience in Assisted Living or Memory Care - Knowledge of dementia and related diseases preferred Education and Requirements: - High school diploma or equivalent educational experience - Minimum 18 years of age - Must pass a pre-employment background check, drug screen, TB test and physical Physical Demands:   - Standing, Walking - Sitting - Use hands and fingers to handle/feel - Reach with hands and arms - Talk or hear - Vision - Able to lift up to 50 pounds Working Conditions:   - Requires interaction with co-workers, clients, and/or vendors - Occasional weekend, evening, or night work if needed to ensure shift coverage - Possible exposure to communicable diseases, infections, and/or blood-borne pathogens - Potential injury from transferring, repositioning, or lifting clients - Exposure to latex - Possible exposure to various drugs, chemicals, infectious or biological hazards #INDHP 

10PM-6:30AM   Resident Assistant Position Summary Residents Assistants are an essential part of our wellness team by providing basic personal assistance to the residents in maintaining their highest level of functional independence and psychosocial wellness under the direction and supervision of a RN or LPN.   Resident Assistant Duties/Responsibilities: - Providing companionship, building rapport and establishing a trusting relationship with our residents - Assisting residents in activities of daily living, to include ambulation, transferring, showering, personal hygiene, incontinence care, feeding, reminders, supervision. - Gathering and assisting residents in activities, conducting activities in groups or one-on-one with residents as requested. - Conducting daily tasks in a safe manner and for adhering to all safety procedures. - Serves residents meals and after-meal cleanup. - Assures that resident rooms are clean and tidy throughout each day. Is responsible for resident laundry, as assigned. - Observes residents and reporting any concerns, e.g., skin breakdown, rash, behavioral changes, speech change, change in appearance, etc., to Wellness Director. - Follow established safety regulations, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance procedure. - Communicate with family members, visitors, and volunteers in a customer service-oriented manner. - Report all changes in the resident’s psychosocial and physical condition, and in skin breakdown to the Wellness Director. - Report all complaints, grievances, and instances of abuse to the Wellness Director and/or the Executive Director. - Answer all emergency response system calls immediately. - Provide post-mortem care as instructed. - Complete all documentation and paperwork as required. - Participate in Wellness meetings and mandatory trainings to ensure compliance with all regulations and policies. - Ensure compliance to American House’s Mission and philosophy as well as all written policies and procedures that govern the Wellness Department. - Perform all assigned tasks in accordance with policies and procedures and as instructed by the Wellness Director, as well as other members of the leadership team. Resident Assistant Required Skills/Abilities: - Ability to communicate clearly and effectively with both residents and staff - Ability to lift, pull, push, carry 40 pounds and to move about the community quickly in order to provide emergency assistance to residents. - Maintains a safe environment for patients and co-workers, transports patients and equipment as appropriate. Resident Assistant Preferred Skill/Abilities: - Experience working with Seniors - CNA certification - Previous experience in Assisted Living or Memory Care Resident Assistant Education and Requirements: - High school diploma or equivalent educational experience - Minimum 18 years of age - Must pass a pre-employment background check, drug screen, TB test and physical

Housekeeper Position Summary: Under the general direction of the Housekeeping Supervisor primary responsibilities include, but are not limited to, ensuring that the facility and resident apartments are maintained in a clean and sanitary manner.   Primary Responsibilities for Housekeeper: - Ensure the highest quality of customer service is available for our residents. - Engage in prospective resident visits. - Cleans resident apartment, including but not limited to, vacuuming, mopping, disinfecting, dusting, emptying trash, making beds and linen service where applicable. - Responsible for personal laundry service where applicable. - Responsible for maintaining cleanliness of entire building. - Monitor public restrooms throughout the day for cleanliness and adequate supplies. - Maintain regulatory compliance where applicable. - Transports trash and waste to disposal area. - Notes areas or articles in need of repair and reports to Assistant Director. - Other duties as assigned by supervisor or Executive Director. #INDHP

Shifts Available:    6AM-2:30PM   10AM-6:30PM   2PM-6:30PM   Dining Room Server Position Summary Dining Room Servers assist with the overall functioning of the Culinary department by providing excellent customer service to our Residents, enriching the lives of those we serve, through innovative and creative culinary experiences! As a Server you get to do the things you love, presenting delicious food and developing relationships with Residents and your staff. You will train and develop your skills with your Team Members to cater to our Residents wishes and desires.   We welcome candidates from all industries, including restaurant workers recently displaced from their current job and anyone with a passion for providing great customer service. We provide excellent work hours and flexible schedules!   Dining Room ServerRequired Skills/Abilities: - Desire to impact others’ lives through excellent customer service - Ambition to develop relationships with our Residents - No prior experience needed; training provided - Minimum 16 years of age Dining Room Server Preferred Skill/Abilities: - Experience working with Seniors - Previous customer service experience - 2 – 3 years of experience of working in a commercial restaurant or club is preferred Duties/Responsibilities: - Providing our Residents with the highest quality of customer service - Responsible for communicating, interacting with, and observing our Residents - Responsible for taking Resident’s orders and serving Resident meals and beverages. - Set up and decoration of the dining room tables for mealtimes - Cleaning and sanitizing of the dining room, menus, kitchen, side-stations, and other areas as directed - Assisting with the preparation of beverages, snacks, desserts, salads, and condiments for service - Transports used dishes, waste, refuse and used linen to collection areas - Follows and completes daily task assignments, ensuring all work is completed properly - Notes Refrigeration temperatures - Learns and retains Residents names, special requests, and dietary restrictions - Assists with all special events and catering functions in a variety of areas throughout the community - Assists with plating and delivery of meals to remote locations or Resident’s rooms if requested - Other duties as assigned by Culinary Director or Executive Director #INDHP

9:30AM-6:00PM   Cook Position Summary: Full or Part time cook positions open. Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.   Primary Responsibilities for Cook: - Ensure the highest quality of customer service is available for our residents. - Responsible for knowing all information in the employee-handbook. - Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel. - Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director. - Responsible for maintaining sanitary conditions in dining room areas. - Responsible for overseeing the proper use of all dietary equipment. - Responsible for carrying out any emergency procedures required during shift. - Notes and reports areas or articles in need of repair. - Engage in prospective resident visits. - Maintain regulatory compliance where applicable. - Other duties as assigned by Culinary Director or Executive Director. - All Cooks must obtain and maintain a Serve Safe Certification.

9:30AM-6:00PM   Cook Position Summary: Full or Part time cook positions open. Under the direction of the Culinary Director, primary responsibilities include, but are not limited to, Assisting the Culinary Director in the overall functioning of the dietary department.   Primary Responsibilities for Cook: - Ensure the highest quality of customer service is available for our residents. - Responsible for knowing all information in the employee-handbook. - Responsible for maintaining proper/hygienic food handling techniques and the overall sanitation requirements of a food service area and the personnel. - Responsible for setting up food and supplies for special events in coordination with the building Executive Director and Lifestyle Director. - Responsible for maintaining sanitary conditions in dining room areas. - Responsible for overseeing the proper use of all dietary equipment. - Responsible for carrying out any emergency procedures required during shift. - Notes and reports areas or articles in need of repair. - Engage in prospective resident visits. - Maintain regulatory compliance where applicable. - Other duties as assigned by Culinary Director or Executive Director. - All Cooks must obtain and maintain a Serve Safe Certification.

Must be flexible with schedules; evenings and weekends included.   Community Relations Assistant Under the direction of the Community Relations Director, this position is responsible for ensuring that the programs and services delivered are consistent with American House’s philosophy of Senior Living and that the highest quality of customer service is provided for our communities, supporting their ongoing efforts to maintain and increase occupancy. Hours are determined by the supervisor and can be subject to change at any time. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Ensure the highest quality of customer service is available for our residents. • Ensure compliance to American Houses philosophy and hallmarks as well as all written policies and procedures that govern the operation of the Sales and Marketing department. • Responsible for sales initiatives and community outreach as described and outlined inthe American House Sales Manual. • Support the Community Relations Manager in ensuring budgeted occupancy or higher is maintained. • Conduct prospective resident tours on an as needed basis. • Monitor the marketing budget and communicate with the Community Relations Manager of any changes needed. • Set, track, and accomplish goals on a timely basis for completed calls, mailings, leads generated, appointments set, presentations, and closings as directed. • Effectively track and cultivate all prospects utilizing the lead tracking software (You’ve Got Leads). • Proficiency with software applications/programs/tools used by American House including but not limited to: o You’ve Got Leads o Leasehawk o Creative Work Order (Spark) o A Place for Mom Partner Central o BILD • Develop a rapport and positive relationship with prospective residents and families. • Ensure model and respite apartments are well maintained at all times. • Complete reports as required. • Work in conjunction with members of the Leadership team. • Participate in productive sales and marketing meetings. • Participate in weekly occupancy focus calls as required. • Develop and maintain marketing relationships with publishers/advertisers. • Administrative duties as needed including but not limited to: o Support of Ambassador Program o Ordering of supplies in conjunction with the Assistant Executive and Community Relations Manager o Inventory of vacancies and close/attrition documentation o Weekly Vacancy report • Oversee and maintain inventory of all marketing material including promotional items and collateral. • Support the Community Relations Manager in on-site events for referral sources and prospects as needed. • Prepare for and perform welcome orientation with new residents including but not limited to: o Direct contact and coordination with Maintenance o Coordinate lease signing o Communicate with the future residents all necessary information regarding their move in • Assess the competitive landscape and institute adjustments to the sales and marketing strategies in response to meet changing market and competitive conditions. o Shop/tour all competitors on a quarterly basis via phone/e-mail and in person • Support the Corporate Director of Marketing & Advertising function with onsite collaboration, tracking, and trafficking of advertising and promotion activities including print, digital, electronic media and direct mail. • Implementation of a variety of new business initiatives to drive sales. • Generate sales ideas and determine best way to drive traffic with the Community Relations Manager and Executive Director. • Update any relevant information to the Quarterly Marketing Plan for the Community Relations Manager to submit. • Research and identify senior living industry trends as they relate to your department. • Support the Corporate Director of Marketing/Communication on all social media platforms regularly. • Remain educated through webinars etc. on our existing American House Sales Systems (APFM, YGL, Partner Central, LeaseHawk, BILD). • Maintain confidentiality of verbal and written information pertaining to residents, according to HIPAA. • Maintain confidentiality of verbal and written information pertaining to the private materials, policies or procedures related to the operation of the community and/or personnel records, unless directed or allowable by law. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable individuals with disabilities to perform the essentialfunctions. • Degree in sales and marketing or related field preferred • Two years minimum experience marketing/sales • Ability to manage a budget preferred • Excellent communication skills and a compassion for older adults • Must possess and maintain a valid driver’s license and current auto insurance OTHER SKILLS AND ABILITIES: • High degree of interpersonal relationship skills • Strong organizational and time-management skills • Considerable initiative, judgment, and leadership skills • Telephone skills • Problem solving and logic skills • Computer skills

Dining Room Server Position Summary Dining Room Servers assist with the overall functioning of the Culinary department by providing excellent customer service to our Residents, enriching the lives of those we serve, through innovative and creative culinary experiences! As a Server you get to do the things you love, presenting delicious food and developing relationships with Residents and your staff. You will train and develop your skills with your Team Members to cater to our Residents wishes and desires.   We welcome candidates from all industries, including restaurant workers recently displaced from their current job and anyone with a passion for providing great customer service. We provide excellent work hours and flexible schedules!   Dining Room ServerRequired Skills/Abilities: - Desire to impact others’ lives through excellent customer service - Ambition to develop relationships with our Residents - No prior experience needed; training provided - Minimum 16 years of age Dining Room Server Preferred Skill/Abilities: - Experience working with Seniors - Previous customer service experience - 2 – 3 years of experience of working in a commercial restaurant or club is preferred Duties/Responsibilities: - Providing our Residents with the highest quality of customer service - Responsible for communicating, interacting with, and observing our Residents - Responsible for taking Resident’s orders and serving Resident meals and beverages. - Set up and decoration of the dining room tables for mealtimes - Cleaning and sanitizing of the dining room, menus, kitchen, side-stations, and other areas as directed - Assisting with the preparation of beverages, snacks, desserts, salads, and condiments for service - Transports used dishes, waste, refuse and used linen to collection areas - Follows and completes daily task assignments, ensuring all work is completed properly - Notes Refrigeration temperatures - Learns and retains Residents names, special requests, and dietary restrictions - Assists with all special events and catering functions in a variety of areas throughout the community - Assists with plating and delivery of meals to remote locations or Resident’s rooms if requested - Other duties as assigned by Culinary Director or Executive Director  

Office Support Position Summary Office Support supports our mission to enrich the lives of others through genuine customer service, answering phones, greeting guests and additional office duties.   Full Time- Must be able to work every other weekend   Office Support Requirements: - Evident interpersonal relationship skills, passionate and empathetic - Apparent compassion to serve others - High school diploma or equivalent educational experience - Minimum 18 years of age - Must pass a background check and TB test Office Support Preferred Skill/Abilities: - Previous experience working with Seniors - 1-2 years of customer service experience - 1-2 years of front desk/receptionist experience Office Support Responsibilities: - Ensure the highest quality of customer service is available for our residents - Responsible for providing a positive first impression both in-person and over the phone to Residents, potential Residents, families, vendors, and candidates for employment - Respond and address to any resident concerns which arise during shift - Responsible for carrying out any emergency procedures required during shift - Responsible to be knowledgeable and successful using the American House sales system - Responsible for running or overseeing activities - Notifies Executive Director of emergency situations - Notes areas or articles in need of repair and reports to Executive Director - Responsible for inputting work orders into work order system - Other duties as assigned by Executive Director

Position Summary Memory Care Program Coordinator manages the day to day activity operations of the Memory Care Community to ensure the maximum levels of resident, family and staff safety, wellness and satisfaction is met. Oversees the day to day operations of The Love is Ageless program to ensure the maximum levels of resident leisure contentment, as well as physical, mental and psychological well-being. This is accomplished by taking into account American House's Mission, philosophy, policies and procedures as well as current federal, state and local regulatory standards.     Qualifications and Required Experience for Memory Care Coordinator:   - Related degree or experience in memory care or dementia care.  - Minimum of 2 years of leadership experience, preferred.  - Experience working with persons with dementia and related memory disorders.  - Previous experience working with program implementation.  - Computer skills.  - Ability to be flexible with work schedule.  - Actively express support for residents, staff, family members and guests.  - Previous experience motivating others in fun and creative activities.  - Strong organizational and time-management skills.  - Problem solving and logic skills.  - Interpersonal savvy.  - Possess written and verbal skills for effective communication.  - Teamwork.    Primary Responsibilities for Memory Care Coordinator:  - Creates or oversee a diverse and therapeutic program calendar of events 7 days/week.  - Coaches all staff members; to create and maintain a person-centric care philosophy of living in all that occurs in the Freedom Place neighborhood.  - Continually evaluates effectiveness of program and demonstrates ability to implement changes as necessary utilizing the provided Memory Care playbook guide and score card for goals setting.  - Conducts orientation for new team members ensuring all new employees are knowledgeable of the goals, policies, and procedures.  - Oversees continuing education programs for both Memory Care team members as well as family members.   - Acts as a Memory Care manager and resource person for the residents and their families.   - Facilitates or ensures quarterly family support groups are held at Memory Care neighborhood or virtually when appropriate.   - Oversees My Story Wall and Resident Recipe Card program.  - Consistently displays a genuine care for others and driving a culture of caring within the Memory Care neighborhood.  - Performs other duties consistent with the position as assigned.     

Position Summary Memory Care Program Coordinator manages the day to day activity operations of the Memory Care Community to ensure the maximum levels of resident, family and staff safety, wellness and satisfaction is met. Oversees the day to day operations of The Love is Ageless program to ensure the maximum levels of resident leisure contentment, as well as physical, mental and psychological well-being. This is accomplished by taking into account American House's Mission, philosophy, policies and procedures as well as current federal, state and local regulatory standards.     Qualifications and Required Experience for Memory Care Coordinator:   - Related degree or experience in memory care or dementia care.  - Minimum of 2 years of leadership experience, preferred.  - Experience working with persons with dementia and related memory disorders.  - Previous experience working with program implementation.  - Computer skills.  - Ability to be flexible with work schedule.  - Actively express support for residents, staff, family members and guests.  - Previous experience motivating others in fun and creative activities.  - Strong organizational and time-management skills.  - Problem solving and logic skills.  - Interpersonal savvy.  - Possess written and verbal skills for effective communication.  - Teamwork.    Primary Responsibilities for Memory Care Coordinator:  - Creates or oversee a diverse and therapeutic program calendar of events 7 days/week.  - Coaches all staff members; to create and maintain a person-centric care philosophy of living in all that occurs in the Freedom Place neighborhood.  - Continually evaluates effectiveness of program and demonstrates ability to implement changes as necessary utilizing the provided Memory Care playbook guide and score card for goals setting.  - Conducts orientation for new team members ensuring all new employees are knowledgeable of the goals, policies, and procedures.  - Oversees continuing education programs for both Memory Care team members as well as family members.   - Acts as a Memory Care manager and resource person for the residents and their families.   - Facilitates or ensures quarterly family support groups are held at Memory Care neighborhood or virtually when appropriate.   - Oversees My Story Wall and Resident Recipe Card program.  - Consistently displays a genuine care for others and driving a culture of caring within the Memory Care neighborhood.  - Performs other duties consistent with the position as assigned.     

Position Summary Memory Care Program Coordinator manages the day to day activity operations of the Memory Care Community to ensure the maximum levels of resident, family and staff safety, wellness and satisfaction is met. Oversees the day to day operations of The Love is Ageless program to ensure the maximum levels of resident leisure contentment, as well as physical, mental and psychological well-being. This is accomplished by taking into account American House's Mission, philosophy, policies and procedures as well as current federal, state and local regulatory standards.     Qualifications and Required Experience for Memory Care Coordinator:   - Related degree or experience in memory care or dementia care.  - Minimum of 2 years of leadership experience, preferred.  - Experience working with persons with dementia and related memory disorders.  - Previous experience working with program implementation.  - Computer skills.  - Ability to be flexible with work schedule.  - Actively express support for residents, staff, family members and guests.  - Previous experience motivating others in fun and creative activities.  - Strong organizational and time-management skills.  - Problem solving and logic skills.  - Interpersonal savvy.  - Possess written and verbal skills for effective communication.  - Teamwork.    Primary Responsibilities for Memory Care Coordinator:  - Creates or oversee a diverse and therapeutic program calendar of events 7 days/week.  - Coaches all staff members; to create and maintain a person-centric care philosophy of living in all that occurs in the Freedom Place neighborhood.  - Continually evaluates effectiveness of program and demonstrates ability to implement changes as necessary utilizing the provided Memory Care playbook guide and score card for goals setting.  - Conducts orientation for new team members ensuring all new employees are knowledgeable of the goals, policies, and procedures.  - Oversees continuing education programs for both Memory Care team members as well as family members.   - Acts as a Memory Care manager and resource person for the residents and their families.   - Facilitates or ensures quarterly family support groups are held at Memory Care neighborhood or virtually when appropriate.   - Oversees My Story Wall and Resident Recipe Card program.  - Consistently displays a genuine care for others and driving a culture of caring within the Memory Care neighborhood.  - Performs other duties consistent with the position as assigned.